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Auto dialer

Auto Dialer software for automating outgoing calls.
This is a product that, according to the list of phone numbers, makes automatic dialing and connects with the operator (employee) in real time
 
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Why?
Reduce the psychological burden on employees and give them self-confidence

The psychological barrier is overcome before the next "cold" conversation with the client. Conversations that have taken place are automatically recorded. Employees do not need to remember who they got through to and who they did not.

Call more customers in less time

Employees do not waste time looking for and dialing a number and waiting for a response. Pauses between conversations are significantly reduced. In case of a missed call, retries are automatically made a specified number of times.

Analyze and control call progress

The manager controls the calls to clients in real time. Flexible settings for automatic calling. Increase conversion of outgoing calls Calling takes place according to the schedule, at the most suitable days and hours. An auto-popup contact card and conversation scripts help build a conversation. Employees are not distracted by the routine and are focused on the conversations themselves.

Increase the conversion outgoing calls

The robot itself will call the client, provide the necessary information

Autodialer - when is it relevant? You should use the auto-dialer feature when:



  • you need to call debtors to remind them of their debt (in financial companies); 
  • there is a need to inform the client about the status of the order of his parcel (this is true for delivery and postal services); 
  • it is necessary to notify clients in a timely manner about the increase in prices for services, changes in the range of services provided, etc.; 
  • there is a need to remind the client about the upcoming appointment with the dentist, fitness center or English tutor and not only; 
  • we are talking about the development of the info business: when it is necessary to send out reminders about webinars, courses, master classes; cold and warm sales; 
  • there is a desire to notify your potential customers about upcoming or current promotions and discounts, etc. 
Auto dialer is the most comfortable and convenient. This feature allows employees to make 2-3 times more calls in a certain period of time by eliminating manual dialing, listening to the beeps, resets, busy signals and other routine operations. Employees do not have to sort through existing numbers, wait for an answer. If the client did not pick up the phone, the robot will call back to the same number after some time. This is the most convenient. 

Saving time is saving the company money. Even the most qualified and capable employee will not make 150 calls per day, and the automatic system reaches 300-400 calls per working day, regardless of the information provided. And also, auto-dialing is about expanding the client base without increasing the number of full-time employees, which means saving money on additional pay for operators, leads to an increase in net profit. 

In addition, employees do not make mistakes in the process of work, which positively affects the quality of work. But customer satisfaction and a good image of the company is first of all.



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Autodialer - when is it relevant? You should use the auto-dialer feature when:
Do you need a programmer?

Do you need a programmer?



With automatic calls, you have the opportunity to improve the quality of customer service and stimulate sales, promptly inform customers (including potential ones) about all important changes and the possibility of acquiring new products or goods, request feedback and conduct surveys, confirm data for entering online services companies and more. The benefits are hard to overestimate. However, they don't end there. The auto-dialing feature from our company is not only about business benefits, it is also about ease of setup. 

In order to set up this function, you need to follow only 3 simple steps: 
  • select a call campaign 
  • set up a campaign 
  • load contacts from a file or REST API 

And that's it - the system started ringing! 

To work with the service, a programmer is not needed: the user can independently set all the necessary parameters in his personal account and it will take him very little time to do this. The robot is constructed from ready-made functional blocks: speech recognition and synthesis, logical information processing, integration with CRM, redirection. Changing scenarios within the selected campaign is carried out in just a couple of clicks: you can test several and select the most converting ones for further use. Thanks to this flexibility, the solution is suitable for absolutely all areas of business and allows you to optimize the budget as much as possible - the customer does not need to expand the staff and include programmers in it. In just a couple of clicks, you can automate many processes and arrange everything “for yourself”.


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1

Autodialer module menu

Stepper for quick create campaign of dialing

  • 3 step easy way to created auto or robodialer campaign

  • Realtime tool for monitor your agents and calls

  • Ability to changed settings of campaigns or add new contacts

  • Custom status for IVR pressed buttons or agents can set for dispo

  • Call script for performance increasing

2

Select campaign type

  • Robodialer: that campaign type load contacts to the list, makes automatic dialing and connects with the agent(employee) in real time

  • Autodialer: that campaign type load contacts to the list, make automatically dials from a list of phone numbers and plays an audio file or IVR in real time
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1

Campaign creation

  • Name - set name of campaign

  • Call time - set the time at which the call will be made (be careful, set the time of automatic calls according to the laws)

  • Link - choose the Provider and number for call initiation in this campaign

2

Welcome audio message

  • Welcome audio file - upload welcome audio file or write TTS generated audio. You can listen generated audio from web

  • Statuses - set the status for Answered calls and Status for all IVR pressed button if you are going to use IVR

3

Campaign settings

  • Number of robots - set number of robots (how many concurrenly calls system will be initiate in this campaing)

  • Call recording - deselect checkbox if you are not going to record calls
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1

Download contacts for a call

Upload file with contacts

2

Select the match

Match fields from file to system fields. Phone number is required

3

Table of contacts

Check result in the table
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1

Show calls info

A call details provides data about incoming, outgoing and internal calls made on the telephone system. Now, as for what kind of information call detail records provide, we can typically include:

  • Date and time of a telephone call
  • Call duration (in minutes)
  • Type of a phone call: inbound, outbound, internal
  • Information on the source and destination telephone numbers
  • Information on the provider and external number through call originated or received
  • Call status
  • Additional info depend of your request
2

Export info to file

  • Download call details info to PDF
  • Download call details info to Excel
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1

Filter calls

You can filter the displayed calls list to only include calls that match specified criteria.

  • Direction: Only show calls to the matching direction(inbound, outbound or internal)

  • DateTime range. Only show calls from to datetime.

  • Group: Only show calls to the matching group name.

  • User: Only show calls to or from the matching user name or extension number.

  • Duration Only show calls that match the duration range.
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1

Filter by user groups

Allow to fast navigate via agents in large call centers

2

Phone state

  • Ready

  • In call with(phone and optionally name)

  • On pause

  • Unavailable / invalid

Besides the queue name, they will show the list of members or agents for that queue, with a little icon representing the member state(Paused or no).

And supervisor can pause/unpause member from queue.
Tap on image to zoom
Benefits of using
For sales outgoing calls

Conducting warm and cold sales is something that must be taken care of by those who strive to grow their business and become the best in their niche. For their implementation, outgoing calls with conversation scripts are used - an indispensable tool for telemarketing

Reduce the psychological burden on employees and give them self-confidence

Operators work with such software more calmly, with less stress for themselves, since informing customers by phone usually always means negative feedback. In addition, there is no need to overcome the psychological barrier before the next conversation with a client from a “cold” database. Also, the operator does not need to remember which number to call, since the automatic dialer captures the calls made and the results of such calls.

Call more customers in less time

Employees don't have to spend time searching and dialing, and waiting for a response. If the client did not pick up the phone, then the robot will call back to the same number after some time (a given number of times). By automating processes, pauses between conversations are significantly reduced.

Analyze and control call progress

The manager can track calls, listen to them and analyze them in real time, which has a positive effect on improving the quality of the company's service and its image. Automatic calling also allows you to set custom settings for the most detailed parameters. Auto-calling allows you to increase the conversion of ongoing calls - calls are made at the most convenient time for customers. And thanks to the pop-up contact card and conversation scripts, it will always be easy for employees to build a conversation and focus on communicating with the client.

IPTel Autodialer features
Power dialer

The power dialer allows you to get the list of phone numbers called one after another. Automated dialling process that saves time and decreases the human factors impact in your calling goals.

Predictive dialer

Increase the efficiency of your call center agents by applying the feature of a predictive dialer. The feature allows for increasing the productivity of call center agents up to 95%.

Call scripts

Use effective scripts to maintain telephone talks with clients in the way you need them. US-based scripts with proven efficiency are at your service.

Calls stats

All the stats are collected automatically for your goals. Adjust the stats for your calls and get useful info instantly.

Call center agents
(employees)

Communication channels

  • SIP providers

  • Analog numbers

  • SMS

  • Email

  • Mobile operators

  • Telegram/Viber

Supervisor

Management and control

Supervisor (Head) of
the Call Center

  • Creates call campaigns
  • Loads contact lists
  • Configures call scripts
  • Monitors the work of employees in real time

Clients

Automatic dialer: how it works

STEP 1
Create a dialing campaign

Create a separate campaign for a specific task: information broadcasting, survey, cold calls. Select a dialing mode: with the operator or using an automatic broadcasting robot. Set call time, the number of call attempts, pauses between attempts. Add call completion statuses.

STEP 2
Download a list

Download a list of contacts from the Excel file along with additional fields, such as full name, preferences, city. You can add an unlimited number of fields, which the operator will see during the conversation with the lead.

STEP 3
Configure call scenario

Select questions that the employee will ask during the call; this information will be available to the operator. To make the manager 2019s work easier, create your own algorithm of cold calls that would be convenient during the conversation.

STEP 4
Work

The system will do the rest. It dials customers from the list and connects them with available staff members. You can monitor calls in real time and manage them.

STEP 5
Assessment of call results

After the call round is finished, you can export results for analysis and processing in Excel.

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