Terms of Service
Infocommunication systems Ltd
Publication date: 22 February 2023.
References to the words "we", "our" or "us" (or similar words) mean the IPTEL Company.
The words he/she and their derivatives in the text of the document can be applied to either a male person or a female person, depending on the context of the document.
1.1. Account - is a functional part of the Site, with the help of which the Customer has the right to communicate with the Company's employees, pay for the Subscription, and choose the Tariff.
1.2. Customer - is a legal entity that registers on the Site and installation the Software to receive Services from the Company.
1.3. Customer - is an individual who receives services from the Customer using the Company's Software.
1.5. Personal Data - any information that directly or indirectly allows you to identify employees of the Customer or the Customer. For example, first name, last name, phone number, IP address.
1.6. IPTEL Company Site (hereinafter “Site”) - means a web page or group of web pages on the Internet, which are located at: https://iptel-dialer.com through which the Customer receives Services from Company.
1.7. IPTEL Company (hereinafter referred to as the “IPTEL” or “Company”) - is a tool that allows the Customer to create a Resume to increase competitiveness in the labor market for the purpose of employment.
1.8. Third Party - means a natural or legal person, government agency, institution, or body other than the Customer, Customer or Company.
1.9. Services - is a list of actions provided by the Company to the Customer, the list and cost of which are indicated on the Site.
1.10. Subscription - is a form of payment, in the form of a monthly payment for the Services of the Company, in which the Customer regularly pays a certain amount, according to the Tariff chosen by the Customer, for access to the Services.
1.11. Tariff - is the amount of the cost of a certain Service officially established by the Company, which is indicated in the relevant section of the Site.
1.12. Software - is a software package that is required for the Customer to receive the Services and can be installed on the Customer's equipment or providing access by registering the Customer on the Site.
1.13. Intellectual Property - means any and all of the following items relating to the Software or any part thereof or any part of the Site, including but not limited to: (i) all inventions, whether patentable or non-patentable (and whether or not reduced to practice), all improvements thereto and all patents, including all patents and patent disclosures and applications, as well as registered industrial designs and registered applications for industrial designs, as well as all their editions, sequels, partial continuations, revisions, extensions and re-examinations; (ii) all trademarks, including registered or unregistered trademarks, registered or unregistered service marks, and all translations, adaptations, deviations, combinations, applications, registrations and renewals in connection with any registered or unregistered trademark or service mark, and also all trade names, trade dress and logos; (iii) all copyrights, including all registered copyrights, copyright applications, copyrighted works and unregistered copyrights, and all related applications, registrations and renewals; (iv) all computer software and software licenses (including data and related documentation), source and object codes, databases, Internet domain names, email addresses; (v) essays, projects, projects, lectures, illustrations, photographs, films, scientific and mathematical models; (vi) all similar property rights; (vii) trade secrets of any nature, funding, marketing and customer information, technology, know-how, proprietary processes, formulas, algorithms, models and methodologies; (viii) all modifications, enhancements, copies and material releases, all recorded materials defining, describing or illustrating the foregoing, in any form and in any medium.
1.14. Master Subscription Agreement (hereinafter ot us “MSA”) - is a contract, in the form of a public offer, which is concluded between the Customer and the Company in order to provide the Services to the Customer.
2.1. To receive the Services the Customer must register on the Site. The Customer registers on the Site by filling out the appropriate form on the Site, indicating: the name of the Account; contact number; email address and password.
2.2. After registration, an Account will be created for the Customer. The Company sets the functions for the Customer Account.
2.3. To authorize on the Company's Site, the Customer must enter the email address and password that he provided during registration.
3.1. The Customer manages the receipt of the Services and the selection of the appropriate Tariff using his Account.
3.2. With the help of the Account, the Customer has the right to access the following functions of the Site:
3.2.1. select the type of Service;
3.2.2. add/change types of Services;
3.2.3. choose the functions presented on the Site;
3.2.4. manage the receipt of the Services;
3.2.5. subscribe to receive news from the Site's blog;
3.2.6. to communicate with the employees of the Company.
3.3. The Customer undertakes not to disclose the password for access to his Account and is solely responsible in case of loss of his password and/or its transfer to a Third Party. If the Customer has lost access to his Account, the Company may restore access to the Customer's Account if the Customer, at the request of the Company, provides documentary evidence that the Account belongs to him.
3.4. To delete the Account, the Customer can write an email to the Company's address: firstname.lastname@example.org. The Customer undertakes to confirm his identity in the request and that the Account belongs to him by providing additional documents and specifying the password for the Account. In the event of deleting an Account, the Company deletes all Personal Data of such Customer and the deletion of the Account is irrevocable and cannot be undone. If the Account is deleted, the Subscription to the Services will be deleted without a refund for the paid period.
4. PROVISION OF SERVICES
4.1. In order to receive the Services, the Customer must sign the MSA, the terms of which can be found at the internal link.
4.2. The Company provides the following types of Services:
4.2.1. Auto dialer. This is a Service that automatically calls telephone numbers, according to the list provided by the Customer, and connects with the operator in real time.
4.2.2. Call center. These are Services for organizing the work of the Customer's call center to provide his office with telephone communications.
4.2.3. IP PBX. The essence of the Service is to provide a communication platform for the Customer's business.
4.2.4. Robo dialer. This is the voice auto informer Service - a program for automating outgoing calls and playing audio recording or IVR in real-time.
4.3. The Company provides the following functions for the Customer:
4.3.1. Statistics and monitoring;
4.3.3. Smart call routing;
4.4. The description of each function can be found in more detail in the corresponding section of the Site.
4.5. The Company indicates the description, conditions, and cost of each Tariff in the relevant section of the Site.
4.6. A blog is posted on the Company's Website, with the help of which the Customer can get acquainted with new materials/information on a relevant topic, as well as subscribe to receive news by e-mail using the appropriate button in the "Blog" section of the Site.
5.1. Payment for the Services is in the form of a Subscription, so the purchase of the Services is final and non-refundable.
5.2. The Company has the right to make a refund, but the refund is made only within 7 (seven) calendar days after the first payment has been made and the Company can refund the first payment. After the expiration of 7 (seven) calendar days after the first payment is made, the Company does not return the money.
5.3. To return the funds, the Customer undertakes to send a request to the Company to the email address: email@example.com Such a request must contain the following information: confirmation of the Customer's identity and description of the Customer's order If we are unable to verify your identity or receive a description of the reasons for the refund, then we will not be able to process the refund.
5.4. In the event of a refund, the Company returns the funds within 7 (seven) calendar days from the date of receipt of the request for a refund to the bank details specified by the Customer when paying for the Services in the Subscription form.
5.5. The Customer has the right to refuse to receive the Service and cancel the Subscription to such Services at any time. To cancel a Subscription, the Customer needs to write to the following e-mail address: firstname.lastname@example.org a request indicating the cancellation of the Subscription and indicating your identity data. The Company has the right to request the Customer to confirm his Personal Data in the manner determined by the Company, and if the Customer cannot provide such confirmation, the Company has the right not to cancel the Subscription to the Services.
6. INTELLECTUAL RIGHTS
6.1. All exclusive intellectual property rights to the content of the Company and other objects, as well as components and their elements, belong exclusively to IPTEL.
6.2. The Company grants the Customer a non-exclusive right to use the Services.
6.3. The Customer grants the Company the non-exclusive right to use, copy, process and transfer his Personal Data during the term of using the Services.
6.4. The Customer guarantees that the Personal Data and information provided by him do not infringe the intellectual property rights of a Third Party.
6.5. If the Personal Data and/or information provided by the Customer violates the intellectual property rights of a Third Party, the Company reserves the right to stop providing the Services.
7.1. The Customer undertakes not to violate the intellectual and property rights of the Client during the recording of their conversation.
7.2. The Customer is solely responsible for the safety of his password to his Account, and the Company is not responsible in case of its loss.
7.3. The Customer undertakes not to carry out the following actions:
7.3.1. provide a login to access the Third Party Site;
7.3.2. alienate the Account in any way;
7.3.3. copy, adapt, decipher, decompile, disassemble or reverse engineer any Software that constitutes or in any way forms part of the Company Site.
7.4. The Company has the right to terminate the provision of the Services, without returning the payment for the Subscription, if the recording of the conversation between the Client and the Customer contains signs of the following information:
7.4.1. in any way violates the rights of a Third Party, including property and/or intellectual rights;
7.4.2. contains illegal information;
7.4.3. contains false or incorrect information;
7.4.5. contains signs of a pornographic or sexual nature, profanity;
7.4.6. humiliates the honor and dignity of a Third Party, other Data Subject;
7.4.7. incites interracial, interethnic, religious, sexual, and political hatred;
7.4.8. violates the rights and/or freedoms of Third Parties;
7.4.9. contains links to Third Party websites that may harm the Third Party's software;
7.4.10. contains an arbitrary set of characters that do not make sense;
7.4.11. contains links to sites that distribute pornography, unlicensed software, and/or media files or incite interracial, ethnic, religious, sexual, and political hatred;
7.4.12. contains links to information that is open advertising sites for network marketing, affiliate marketing, pyramid schemes, earnings at home, and other types of fraud;
7.4.13. contains obscene language;
7.4.14. contains flood;
7.4.15. contains different ways to attract potential customers like "get rich quick", "build your wealth", "financial independence", etc.;
7.4.16. in which the rules of grammar are not observed;
7.4.17. contains proposals for restructuring loans and releasing debts;
7.4.18. contains advertising of alcoholic and/or tobacco products;
7.4.19. contains spam;
7.4.20. contains incitement to violence;
7.4.21. contains slander against a Third Party;
7.4.22. written in capital letters only;
7.4.23. uses several grouped punctuation marks;
7.4.24. contains links to sites that are dating services, escorts, etc.;
7.4.25. contains links to websites and/or information about courses for personal growth, career development, etc.
7.51. Block access to the Services and Account to the Customer for a certain time by the Company;
7.5.2. Delete the Customer Account, including deleting the Subscription to the Company's Services without refund.
7.7. The Company does not guarantee:
7.7.1. uninterrupted access to the Company's Site;
7.7.2. uninterrupted access to the Services;
7.7.3. improving interaction with the Client;
7.7.4. sale of products/services of the Customer to the Client.
7.8. IPTEL reserves the right, but not the obligation:
7.8.3. in our sole discretion and without limitation, notice or liability, remove from the Site or otherwise disable all files and content that are excessive in size or otherwise burden our systems;
7.8.4. administer the Site in a manner that protects our rights and property and facilitates the proper functioning of the Site.
7.9. To the extent permitted by law, we provide the materials and Services on an "as is" basis. This means that we make no warranties of any kind, including but not limited to warranties of merchantability and fitness for a particular purpose.
7.10. COMPANY WILL NOT BE LIABLE FOR EFFECTS CAUSED BY AN ACT HACKERS, CRIMINAL SOFTWARE CHANGES, AND OTHER TYPES OF UNAUTHORIZED ACCESS AND USE OF SITE.
8. GOVERNING LAW AND DISPUTE RESOLUTION
8.1. All relationships between the Company and the Customer arising in connection with the fulfillment of the terms of these Services, about the use and use of the Services, shall be governed by the laws of England and Wales.
8.3. Any dispute arising out of or in connection with this agreement, including any question as to its existence, validity, or termination, shall be referred to and finally decided by the London Court Of International Arbitration (LCIA) in accordance with the laws of England and Wales. The number of arbitrators is one. The legal place of arbitration is London. The language of the proceedings is English.
8.4. The Parties agree that any arbitration will be limited to the dispute between the Parties individually. To the fullest extent permitted by law, (a) no arbitration shall be combined with any other proceeding; (b) has no right or authority to litigate any dispute on a class action basis or to use class action procedures; (c) has no right or authority for any dispute to be brought in a representative capacity on behalf of the general public or any other persons.
9. CUSTOMER CONSENT
9.1.1. debiting funds automatically, in the form of a Subscription, as payment for receiving the Services;
9.1.2. terms of registration on the Site;
10. IMPLEMENTATION OF CHANGES
11. COMPANY DETAILS
INFOCOMMUNICATION SYSTEMS LTD
Company number: 14539296
Address: Silverstream House, Fitzroy Street, Fitzrovia, London, United Kingdom, W1T 6EB
Director: Ivan Vynogradov