Analytics Tools and Reports
Businesses talk by figures. Thus, reporting for any department of the company is mandatory, because based on this data, the owner or CEOs can evaluate performance, correct work deficiencies, and plan further strategies.
Such analytical tools for evaluating work with clients and the level of customer service of the company are offered by our CRM with built-in telephony.
The CRM interface provides a convenient monitoring panel for managers and business owners. It already has integrated all the main tools for creating reports, and the data of work with clients is downloaded in real-time.
It is simple and convenient for all company’s levels of responsibility:
- Managers get the opportunity to form reports on their work based on the entered data and avoid errors that are possible when compiling reports manually.
- Heads of departments can evaluate the work with customers of each employee and receive up-to-date information about who needs more work, who performs their duties ineffectively, and who deserves incentives for conscientious work.
- For senior management, the ability to report and see the full picture of customer service is the key to developing future strategies. You receive information about the company's work with clients in an organized, accurate and detailed form.
CRM analytical tools with built-in telephony include:
- Statistics of growth of customers and leads;
- Statistics of interaction of managers with clients on the website or in telephone communication;
- Sales data;
- Analytics of customer requests and customer cards to form a portrait of the target audience.
All this will allow you to quickly and accurately react to the performance of departments and employees, build strategies, make decisions about the workload and encourage/punish employees. All this is implemented in a single interface, without the need to use separate software products for generating reports and downloading statistics.