IPTel is a communication,
automation and sales
platform with quick
adaptation to your needs

Efficient, scalable solutions that help you serve your customers better and faster.

Capterra IPtel is top company 2023 front runner award IPtel is GetApp leader Tech 500 Tech 200

About us

Businesses today require more than just telephony—they need intelligent, scalable communication solutions. IPTel was designed to meet these needs, offering a seamless, secure, and efficient way to connect with customers across multiple channels.

  • 2M+ calls processed monthly across various industries
  • Trusted by financial, healthcare, and service sectors
  • Cutting-edge AI-powered analytics for voice detection and customer insights
  • Seamless integrations with existing CRM systems and digital platforms

Our focus is on delivering smarter, AI-driven communication tools that enhance business operations. As the market shifts towards automation and digital transformation, IPTel continues to lead with scalable, secure, and efficient solutions.

Our Mission

To empower businesses with intelligent, automated communication tools that optimize efficiency and enhance customer engagement.

Our Vision

To set the industry standard for omnichannel communication and AI-driven business automation, ensuring seamless interactions for enterprises worldwide.

Our Values

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Reliability

Uninterrupted, high-quality communication

Speed

Fast deployment, instant scalability

Security

Enterprise-level encryption and compliance

Customer-Centric

Customizable solutions tailored to unique needs

Innovation

AI-powered analytics and automation for smarter decisions

Transparency

Clear pricing, no hidden fees

Adaptability

Flexible, scalable solutions for evolving business needs

Collaboration

Seamless integration with existing business tools

Our Team

Behind every breakthrough in communication technology is a dedicated team of professionals. Our experts in software development, AI, customer support, and data analytics work together to create a platform that truly transforms business operations.

IPTel is not just software—it’s a smart business solution that evolves with you.

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Developers – building scalable, flexible, and feature-rich solutions.

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Analysts – refining features and improving efficiency.

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Support specialists – ensuring seamless system performance 24/7.

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AI experts – enhancing speech analytics, fraud detection, and automation.

IPTel in numbers

2mln + calls are made monthly
11+ years on the market
50% increase in productivity
99,9% service fault tolerance
6 communication channels
custom improvements

Bring out the communication

with your customers to the next level and start earning more with our functionality

Our Products

IP Telephony
  • IPTel connects all business phone lines into a unified system, providing seamless, high-quality calls worldwide.
  • With advanced call recording, analytics, and CRM integration, businesses gain full control over their communications.
  • Cost-efficient, scalable, and flexible, IPTel’s telephony system adapts to companies of any size. It ensures reliability while reducing expenses on international and domestic calls.
  • Whether for remote teams or multi-location enterprises, IPTel delivers clear and stable communication.
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Call Center
  • An advanced system for managing inbound and outbound calls efficiently. Intelligent call routing minimizes wait times, while real-time analytics improve call handling.
  • Customizable workflows, automation tools, and integration with CRM systems ensure an optimized sales and support process.
  • Scalable and adaptable, IPTel’s call center solution grows with your business, providing a streamlined customer experience.
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Contact Center
  • A centralized hub for handling all communication channels—phone, email, SMS, Viber, and Telegram. Customers can reach your business through their preferred channels while receiving fast, consistent support.
  • Comprehensive analytics and automation enhance customer interactions, reduce response times, and boost service efficiency.
  • With full CRM integration, all customer interactions are stored in one place, ensuring seamless support and engagement.
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CRM
  • A powerful solution for managing customer interactions, sales, and support inquiries in one place.
  • Automated workflows, real-time analytics, and task reminders help teams stay organized and efficient.
  • IPTel CRM integrates seamlessly with telephony, messaging, and support tools, providing a complete communication ecosystem.
  • Designed for flexibility, it adapts to business needs and scales as companies grow.
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Speech Analytics
  • AI-driven speech analysis evaluates customer interactions, identifies trends, and improves service quality.
  • By analyzing tone, sentiment, and engagement, businesses gain valuable insights into customer satisfaction and agent performance.
  • With real-time monitoring and reporting, IPTel’s speech analytics ensures continuous service improvement and compliance with industry standards.
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Voice Bot
  • An AI-powered assistant that engages with customers, handles inquiries, and conducts surveys without human intervention.
  • The voice bot can guide customers, provide information, and process service requests efficiently.
  • Integrated with CRM and speech analytics, it continuously improves interactions, offering a smarter customer service experience.
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Auto Dialer
  • A smart solution for automating outbound calls, saving time for sales and support teams.
  • The system follows predefined scripts, connects customers with agents, and leaves voice messages when needed.
  • By reducing manual effort and increasing outreach, IPTel’s auto dialer helps businesses improve efficiency and maximize conversions.
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Auto Informer
  • An automated system for sending personalized voice notifications, appointment reminders, and promotional messages.
  • Customizable workflows allow businesses to automate customer updates while maintaining a personal touch.
  • Integrated with CRM and analytics tools, IPTel’s auto informer enhances communication efficiency and customer engagement.
Learn more

Why choose us?

Customize Your Platform

IPTel allows you to tailor the platform to your specific needs, selecting only the features that fit your business. Pay only for what you use and scale effortlessly as your company grows.

Effortless Migration

Leave the transition to IPTel to us! Our team ensures a smooth migration by transferring your data free of charge and training your staff, so you can start using the system without delays or complications.

Tailored Approach

Every business is unique, and so is our approach. We customize IPTel to match your exact requirements, ensuring that you get a solution that fits your operations perfectly.

Reliable Technical Support

Our expert team is always ready to assist with any issues. We respond instantly to client requests and resolve problems efficiently to keep your business running without interruptions.

Superior Communication Quality

IPTel guarantees a stable and secure connection through partnerships with top telecom providers. Advanced monitoring tools help detect and resolve connectivity issues instantly, while our support team ensures seamless performance.

 

Built-In Integrations

IPTel offers ready-to-use integrations with leading CRM systems, messaging apps, and other business tools. Our open API enables additional custom integrations, providing enhanced functionality and convenience.

IPTel is the #1 choice for 500+ global clients

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Find out what others think about working with IPTel
 

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Virtus

We were very pleased with the company IPTel. The specialists have done a huge amount of work, integrating modern software and a telephony system into the work of our center, and also organized the analytics of the call center. Such solutions made it possible to process requests from patients of the clinic 2-3 times faster and improve the quality of service.

Transship

For us, as a shipping company, it is a matter of establishing communication between branches located in different countries and employees is extremely relevant. IPTel has done a great job of integrating existing analog PBXs, and has implemented modern IP telephony in technical departments where needed. At the same time, the faxes that we used as communication channels remained available. Separately, it is worth noting the decision that allowed to unite more than 7 branches in 3 countries into one network and made it possible to call within the corporate telephone network for free, and not waste time and money on international dialing.

SunPro

Poor connectivity at the location of our sunflower processing plant has always been a huge problem for us. Having addressed the experts of the company we have solved it. All technical problems related to the provision of internal and mobile communications for the employees of our company were resolved in the shortest possible time and at an affordable price. We were so pleased with the cooperation that when it came time to open our branches in other places, we immediately turned to the company and entrusted it with the creation of a telephone infrastructure at new industrial facilities.

Interrior+

Increasing customer loyalty, reducing telephony costs and creating the most comfortable conditions for the interaction of our company's employees have always been priority tasks for us. By contacting IPTel we were able to deal with them. Specialists integrated ERP and warehouse and sales systems with telephony. This made it possible to quickly route calls to responsible employees, make online calls between departments, and organize remote work of colleagues from home and remote offices.

Cartrack

We are very grateful to the company for their work. Due to the fact that we implemented a call center for 100 employees with an auto-dialing system, we were able to significantly reduce the cost of calls between branches in different countries and optimize the work of employees as much as possible - routine calls stopped taking time, which also affected the reduction in staff turnover, because burnout no longer a problem at work.

Money4you

Working with customer debt is an integral part of the work of our company. Monotonous work tires the employees and no matter how well the operator works before the speed of the robot is very far away. Understanding this, we turned to IPTel with requests to organize the center of processing calls with the system of predictive automatic calling and the transfer of routine calls with a reminder of the debt by the robot. As a result of the integration with our base, we achieved unloading from monotonous work of more than 20 employees, increased the number of calls by 3 times and reduced the costs of communication operators by 4 times. Everything was done quickly and at an affordable price.

Find out what results our clients
have achieved

 

 

Call Forwarding Services

Call Forwarding Services

Read
Call Statistics Are the Basis for the Efficient Management of Your Business

Call Statistics Are the Basis for the Efficient Management of Your Business

Read
Call recording - Data Granularity from Phone Calls: Expand Telephony Opportunities for Your Business

Call recording - Data Granularity from Phone Calls: Expand Telephony Opportunities for Your Business

Read
Intelligent calls routing: handling incoming calls scenarios

Intelligent calls routing: handling incoming calls scenarios

Read
Online Phone Monitoring

Online Phone Monitoring

Read
REST API

REST API

Read
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