Infocommunication systems Ltd
Publication date: 22 February 2023.
References to the words "we", "our" or "us" (or similar words) mean the IPTEL Company.
The words he/she and their derivatives in the text of the document can be applied to either a male person or a female person, depending on the context of the document.
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1.1. Account - is a functional part of the Site, with the help of which the Customer has the right to communicate with the Company's employees and receive Services.
1.2. Customer - is a legal entity that registers on the Site and installation the Software to receive Services from the Company.
1.3. Client - is an individual who receives services from the Customer using the Company's Software.
1.4. Controller - means any natural or legal person, government agency, institution, or other body that independently determines the purposes and means of personal data processing.
1.5. Cookies - are a piece of information in the form of text or binary data is transmitted to the browser from the site.
1.6. Customer's Consent (hereinafter "Consent") - means a voluntary, specific, informed, and unequivocal expression of will, in which the Customer using a statement or explicit affirmative action agrees to the processing of his Personal Data.
1.7. Personal Data - any information that directly or indirectly allows you to identify employees of the Customer or the Client. For example, first name, last name, phone number, IP address.
1.8. Sensitive Data - is a separate category of personal data, the disclosure of which may cause special material and moral damage to its owner. For example: political views, and sexual orientation.
1.9. IPTEL Company Site (hereinafter “Site”) - means a web page or group of web pages on the Internet, which are located at: https://iptel-dialer.com through which the Customer receives Services from Company.
1.10. IPTEL Company (hereinafter referred to as the “IPTEL” or “Company”) - is a tool that allows the Customer to create a Resume to increase competitiveness in the labor market for the purpose of employment.
1.11. Processor - is a natural or legal person, government agency, institution, or other body that processes Personal Data on behalf of and behalf of the Controller.
1.12. Third Party - means a natural or legal person, government agency, institution, or body other than the Customer, Client, Controller, Processor or Company and persons authorized by the Controller or Processor under their direct supervision to process Personal Data.
1.13. Services - is a list of actions provided by the Company to the Customer, the list and cost of which are indicated on the Site.
1.14. Software - is a software package that is required for the Customer to receive the Services and can be installed on the Customer's equipment or providing access by registering the Customer on the Site.
2. GENERAL PROVISIONS
2.1. The Company processes and stores Personal Data based on the principles of legality, fairness and transparency by Article 5 "Principles relating to processing of personal data" of the GDPR.
2.3. The Company is not responsible for the processing of Personal Data by Third Parties that are not controlled or owned by IPTEL.
3. PERSONAL DATA
3.1. The Company may receive the following Personal Data about the Customer employees:
3.1.1. FULL NAME;
3.1.2. contacts: e-mail, work, and/or contact phone number;
3.1.3. photographic materials;
3.1.4. messenger identifier.
3.2. The Company may receive the following statistical data about the Customer employees:
3.2.1. job title;
3.2.3. photo/video materials;
3.2.4. conversation records.
3.3. The Company may receive the following statistical data about the Customer:
3.3.2. legal address;
3.3.3. company registration number;
3.3.4. contact phone number;
3.3.6. Account name;
3.3.7. Account access password;
3.3.9. data about the Customer's employees.
3.4. During the recording of a conversation between the Client and the Customer, Company may receive the following Personal Data about the Client:
3.4.1. FULL NAME;
3.4.2. contact phone number;
3.4.4. family data;
3.4.5. address, nationality, place of residence, etc.;
3.4.6. payment data.
3.6. During the recording of a conversation between the Customer and the Client, the Client may provide the Customer with any data (Personal Data, statistical data, confidential information, data from Third Parties), and such data becomes available to the Company, and the Customer undertakes to notify the Client and obtain his permission to process such data by the Company.
3.7. If to provide its services, the Customer requires access to the Client's Sensitive Data, the Customer undertakes to obtain such permission from the Client for the processing of such data by the Customer/Company and to notify the Company in advance that to provide services, the Customer requires the processing of the Client's Sensitive Data.
3.8. The Customer undertakes to notify the Client that he alone bears any of his data during the recording of the conversation.
3.9. IPTEL does not collect or process Sensitive Data such as race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health information, sex life or sexual orientation or any other data that relates to such data.
3.10. The Company purposefully does not process the Customer's banking data, and such data is processed exclusively by either the payment system or the bank to pay for the Services. The Company may process payment data solely to resolve disputes and/or to comply with the requirements of the legislative authority and/or the decision of the judicial/executive authority and/or if necessary.
3.11. When visiting the Site or receiving Services, IPTEL may collect the following Personal Data automatically:
3.11.1. IP address;
3.11.2. time zone and language settings;
3.11.3. browser type and version;
3.11.4. operating system, device type, and screen extension;
3.11.5. the country in which you are located;
3.11.6. data about your visit to the Site, including full URL information, routes to and from the Site (including date and time), page response time, data loading errors, length of stay on certain pages, page activity (such information such as scrolling and mouse movements, clicks), methods used to exit the page and telephone numbers to contact the Customers' customer support.
3.12. The Company has the right to collect and receive Personal Data as follows:
3.12.1. during the provision of the Services;
3.12.2. when interacting with employees of the Company, by exchanging emails, communicating with employees of the Company and making phone calls, using instant messengers and social networks;
3.12.3. during the recording of conversations between the Customer and the Client;
3.12.4. use of log files, Cookies, and other tracking technologies.
3.13. The Company has the right to use Personal Data for the following purposes:
3.13.1. provision of Services;
3.13.2. records of conversations between the Customer and the Client;
3.13.3. for keeping statistics;
3.13.4. to respond to the Client's claims;
3.13.5. to ensure the security of the Site;
3.13.6. to administer the Site and conduct internal operations, including troubleshooting, data analysis, testing, and completing surveys;
3.13.7. to improve your navigation on the Site in accordance with your preferences;
3.13.8. communication with you;
3.13.9. respond to law enforcement requests;
3.13.10. to initiate responses to legal claims, investigations or dispute resolution with you.
4. TRANSFER OF PERSONAL DATA
4.1. The Company may transfer Personal Data to entities with which the Company cooperates in the implementation and provision of Services:
4.1.1. Payment service and/or Bank. To receive payment for the Services, Personal Data may be transferred automatically.
4.1.2. Contractors and employees. The Company may transfer your Personal Data to other entities with which it will start cooperation, including legal and tax consultants, as well as entities that provide accounting, logistics, marketing, and IT services.
4.1.3. Counterparties. The Company has the right to disclose or transfer Personal Data in the following transactions: acquisition or merger, financing, corporate reorganization, joint venture, including the sale of assets, or bankruptcy.
4.1.4. Courts, law enforcement, and state bodies. The Company has the right to transfer Personal Data in case of fulfillment of any legal obligations, including in accordance with a court order.
5. CUSTOMER CONSENT
5.1.1. registration on the Site;
5.1.2. receiving Services
5.2.1. processing his Personal Data;
5.2.2. notify the Client, including obtaining his consent to such processing, that his personal data/confidential information/any other data may be processed by the Company;
5.2.3. notify the Client that the conversation is being recorded;
5.2.4. delete a conversation record that contains Sensitive Data.
5.3. The Company reserves the right to obtain the Customer's Consent via the Pop-up form. The Pop-up form may contain a Consent form in the сheckbox view.
6. PERSONAL DATA STORAGE AND PROTECTION
6.1. The Company uses all necessary security and protection measures for Personal Data to ensure their confidentiality and prevents loss or improper disclosure.
6.2. The Company protects and stores Personal Data from:
6.2.2. unlawful use, transfer, disclosure, modification, deletion, and/or destruction.
6.3. We may use the following methods to protect Personal Data in accordance with the article "Security of processing" 32 GDPR:
6.3.1. pseudonymization and encryption of Personal Data;
6.3.2. ability to ensure constant confidentiality, integrity, availability and fault tolerance of Personal Data processing systems;
6.3.3. regular testing, evaluation and measurement of the effectiveness of technical and organizational measures to ensure the security of processing Personal Data.
6.4. The Company does not store the Customer's Personal Data in the event of a request to delete Personal Data on his behalf in accordance with the right to delete, as provided in Article 17 of the "Right to Erase" GDPR.
6.5. IPTEL has the right to retain Personal Data of Customer for 5 (five) years after the termination of the relationship in the following cases:
6.5.1. for statistical accounting;
6.5.2. if the current legislation requires their storage;
6.5.3. if they are necessary for doing business.
7. GROUNDS FOR PERSONAL DATA PROCESSING
7.1. The Company processes Personal Data based on the following legal grounds:
7.1.1. Customer's Consent;
7.1.2. receiving Services from the Company;
7.1.3. to comply with the provisions of applicable law, for the proper level of our business, the conclusion, and execution of corporate transactions (sale of shares/stocks, mergers, acquisitions), to fulfill your obligations to you and/or the Third Party.
7.2. In cases where the basis for the processing of Personal Data is Your Consent, You have the right to withdraw it at any time. To withdraw your Consent, You may send an email to:email@example.com. If Your Consent is withdrawn, the Company has the right to terminate the provision of the Services and terminate all relations with You. If Consent is withdrawn, your Personal Data will be permanently deleted.
7.3. The Company undertakes to stop processing Personal Data within 15 (fifteen) business days from the date of receipt of the withdrawal of Consent.
8. JURISDICTION OF THE EUROPEAN UNION AND THE EUROPEAN ECONOMIC AREA
8.1. The terms of this section apply to residents of the European Union and the European Economic Area. In accordance with the terms of this paragraph, the Customer has the following rights:
8.1.1. Right of access. The Customer may contact us directly to request access to the Personal Data we hold about them, as well as to any information, in accordance with Article 15 of the General Data Protection Regulation.
8.1.2. Right to erasure. The Customer has the right to delete Personal Data about himself in accordance with Article 17 of the General Data Protection Regulation. Personal Data in this case will be permanently deleted.
8.1.3. Right to data portability. We may send the Personal Data of the Customer to Third Parties at the request of the Customer, in accordance with Article 20 of the General Data Protection Regulation.
8.1.4. Right to rectification. The Customer has access to Personal Data that needs to be updated, corrected, and supplemented at any time. The Customer may also contact the Service to correct or change, in accordance with Article 16 of the General Data Protection Regulation.
8.1.5. Right to object. The Customer has the right to object to the processing of his/her Personal Data at any time in accordance with Article 21 of the General Data Protection Regulation.
8.1.6. Automated individual decision-making, including profiling. The Customer has the right not to be subject to a decision that is based solely on the automated processing of his Personal Data, including profiling, which has legal consequences for him or similarly significantly affects him, in accordance with Article 22 of the General Data Protection Regulation.
9. JURISDICTIONS OF OTHER COUNTRIES
9.1. The Company provides its Services in the UK, but may also provide Services to companies in other jurisdictions.
9.2. The Company makes every effort for the lawful processing of Personal Data in accordance with international standards for the processing of personal data.
9.5. If your company is located in another jurisdiction, then you must notify the Company of this fact by e-mail: firstname.lastname@example.org, and we will do our best to protect your rights in the field of personal data processing.
10. SUBMISSION OF REQUEST
10.1. The Customer has the right to submit a request to the Company if he believes that his rights have been violated by writing a request in writing in support of the Company at: email@example.com
10.2. The Client has the right to submit a request to the Company if he believes that his rights have been violated by writing a request in writing in support of the Company at: firstname.lastname@example.org or by sending it through the Customer.
10.3. The request of the Customer/Client must contain reliable information about the requirements of the Company. If the request does not specify the exact requirements, the Company has the right to refuse to fulfill the request.
10.4. We will not be able to respond to a Customer/Client request or provide you with Personal Data unless we can verify your identity and verify that the Personal Data belongs to you. If a request is received with false information and/or if it is impossible to confirm the identity of the Customer/Client, the Company has the right not to process the received request and contact the Customer/Client for clarification. In case of receiving a response to the request for clarification, the Customer/Client must provide a new corrected request or submit a new request.
10.5. The Company is obliged to respond to the request or fulfill the conditions set out in the request within 21 (twenty-one) business days from the date of its receipt.
11.1. The Company informs the Customer that Personal Data may be used to provide the Services, and in case of disagreement with this, the Customer is not entitled to receive the Services.
11.2. If the Customer provides inaccurate Personal Data/statistical data/necessary information, the responsibility for the result of such provision, including the impossibility of receiving the Services, lies entirely with the Customer.
11.3. The Company is not responsible for any damage caused to the Customer/Client as a result of the use of his Personal Data by a Third Party without his knowledge.
11.5. The Customer is responsible for:
11.5.1. notifying the Client that his data may be processed by the Company;
11.5.2. obtaining the Client's permission to process his Personal Data, if necessary, in accordance with UK law;
11.5.3. about notifying the Company in case of processing Sensitive Data;
11.5.4. on granting the rights to the Client provided for by the laws of Great Britain;
11.5.5. on the deletion of Sensitive Data to the Client at the request of the Company or the Client;
11.5.6. for any losses incurred by the Client as a result of the processing of his Personal Data/statistical data/any other information by the Customer and/or the Company.
11.6. The Customer undertakes:
11.6.1. notify the Client about the processing of any of his data, including Personal Data, both by the Customer and the Company;
11.6.2. grant the Client all rights, including the right to delete data, provided for by UK law;
11.6.3. delete the recording of the conversation between the Customer and the Client at the request of the Client or the Company;
11.6.4. delete Sensitive Client Data at the request of the Client or the Company;
11.6.5. compensate the Client for any damage that arose as a result of the unlawful processing of his Personal Data.
11.7. IPTEL is not responsible for:
11.7.2. the impossibility of providing the Services or the poor quality of the Services if the Customer provides inaccurate Personal Data, statistical data, or any other information;
11.7.3. for notification by the Customer of the Client about the return of his Personal Data/any other information, including obtaining the permission of the Client;
11.7.4. for the processing of the Client's Personal Data by the Customer;
11.7.5. for notifying the Client that the conversation with the Customer will be recorded;
11.7.6. for the deletion of Sensitive Client Data at his request;
11.7.7. for granting rights to the Client, if such rights should have been granted by the Company by sending the Client's request by the Customer to the Company;
11.7.8. for reimbursement to the Client of any loss due to the processing of his Personal data/any other information.
11.8. Unfortunately, the transmission of information over the Internet cannot be completely secure. Although we make every effort to protect personal data, we cannot guarantee the secure process of transferring personal data to the site. In this regard, you are solely responsible for possible failures when transferring your Personal Data to the Company.
12.1. Site pages may contain electronic images known as web beacons (sometimes also called transparent gifs or pixel tags). Web beacons are usually small images placed on the web page or email you are viewing. The request that a device connected to the Internet makes to download such an image from the server/computer is recorded and it provides us with information such as the IP address, the time the image was viewed, and the type of browser used to do so.
12.2. Cookies do not transmit viruses and/or malware to your device, as the data in the Cookie does not change during transit and does not affect your computer's performance in any way. They act more like logs (i.e. record Customer activity and remember state information) and are updated each time you visit the Site.
12.3.1. authentication and identification;
12.3.2. storage of personal preferences and settings;
12.3.3. access session tracking;
12.3.4. storage of statistical data;
12.3.5. website analysis.
12.4. The Company can use the following web analytics services:
12.4.1. Google Analytics;
12.4.2. Company analytics system.
13. CONFIRM POLICY
13.1. The Company provides the Services to legal entities and the such entity must certify that it has full authority to sign any regulatory documents with the Company.
13.2. If the Customer is an individual, then he must confirm that he is an adult, since the Company's Services are intended exclusively for adults and the Company does not process the data of persons under the age of majority.
13.3. The Customer undertakes to notify the Client that the Company's services are intended for persons over the age of consent, in accordance with UK law. The Customer undertakes not to record the conversation with the Client under this age.
13.4. The Company has the right to remove the recording of the conversation between the Customer and the Client if it becomes aware that the Client has not reached the age of consent, in accordance with UK law.
13.5. The Company has the right to delete the Personal Data of the Customer who has not reached the age of majority, without warning and any consequences for the Company, as well as to terminate the provision of Services to such a person.
13.6. If you have information about the receipt of the Services by a person who has not reached the age of majority or information about the processing by the Customer of the data of the Client who has not reached the age of consent, in accordance with UK law, or information about the receipt of the Services by a person who does not have the right to do so, please contact the Company's support service by sending an email to: email@example.com