IPTel
  • Overview
    • Show all
    • Introduction. What is ICS?
    • Users
    • Groups and permissions
    • Show all
    • Call details
    • Setting up your workspace
    • Selection and configuration of software phones for ICS
    • Connecting an external number
    • External phone numbers
    • Phonebook
    • Blacklist
    • Trunks
    • Trunk templates
      • Setting up the Zoiper softphone
      • Setting up the IpTel softphone
      • Setting up the PhonerLite softphone
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    • Reports
    • Dashboard of the supervisor of a call center
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    • Generate reports
    • Auto Dialer modules
    • Integration with CRM systems and other platforms
    • Working with Auto Dialer in IPTel: instructions for account administrators
    • Working with Auto Dialer in IPTel: instructions for the operator
    • How to get started with the product "Auto Dialer"
    • Creating an automatic dialing campaign with agents
    • Scenario builder
    • Robo-dialing
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    • Document templates
    • Working with CRM objects
    • Sending an email
    • Working with contacts
    • Working with companies
    • Working with deals
    • Additional forms and customization of advanced forms
    • CRM documents
    • Email templates
    • Phase restrictions
    • Additional forms
    • Lead management
    • Funnels
    • Show all
    • Vchasno
    • Google Speech to Text
    • Bitrix24
    • Omnicell
    • Pipedrive
    • Show all
    • Fast start
    • Certificate Actions

Overview

Welcome to the IPTel Knowledge Base! This knowledge base is created to provide users with all necessary resources and instructions for the effective use of our software. Here you will find detailed articles, guides, frequently asked questions, and solutions to common problems that will help you solve tasks efficiently and quickly.

Infocommunication system
  • Introduction. What is ICS?
  • Users
  • Groups and permissions
Telephony
  • Call details
  • Setting up your workspace
  • Selection and configuration of software phones for ICS
  • Connecting an external number
  • External phone numbers
Show all
Call Center
  • Reports
  • Dashboard of the supervisor of a call center
Call automation
  • Generate reports
  • Auto Dialer modules
  • Integration with CRM systems and other platforms
  • Working with Auto Dialer in IPTel: instructions for account administrators
  • Creating an automatic dialing campaign with agents
Show all
CRM
  • Document templates
  • Working with CRM objects
  • Sending an email
  • Working with contacts
  • Working with deals
Show all
Integrations
  • Vchasno
  • Google Speech to Text
  • Bitrix24
  • Omnicell
  • Pipedrive
REST API
  • Fast start
  • Certificate Actions