Introduction. What is ICS?

Created on 2023-11-30

Last change on 2024-02-08

Introduction

Your attention is kindly directed to our product—ICS (Information and Communication System, a.k.a. Infocommunication System). We value your choice and are ready to provide you with detailed information about the capabilities and functionality of our system.

What is ICS?

ICS is a comprehensive system that combines several important components for your business. Among the main components of ICS, the following can be distinguished:
1. Call Center
2. IP Telephone Exchange
3. Autodialer
4. CRM

You can learn more about the capabilities of each component on the website at this [link].

How to start using ICS?

How to start using ICS?
For convenient use of ICS, we have prepared documentation for you, which will help you step by step to familiarize yourself with all the features of the system:
1. Workspace setup.
2. Connection of communication channels (phone numbers, email, website forms, Telegram, Viber, SMS).
3. Interface introduction.