IPTel
  • Overview
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    • Introduction. What is ICS?
    • Users
    • Groups and permissions
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    • Call details
    • Setting up your workspace
    • Selection and configuration of software phones for ICS
    • Connecting an external number
    • External phone numbers
    • Phonebook
    • Blacklist
    • Trunks
    • Trunk templates
      • Setting up the Zoiper softphone
      • Setting up the IpTel softphone
      • Setting up the PhonerLite softphone
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    • Reports
    • Dashboard of the supervisor of a call center
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    • Generate reports
    • Auto Dialer modules
    • Integration with CRM systems and other platforms
    • Working with Auto Dialer in IPTel: instructions for account administrators
    • Working with Auto Dialer in IPTel: instructions for the operator
    • How to get started with the product "Auto Dialer"
    • Creating an automatic dialing campaign with agents
    • Scenario builder
    • Robo-dialing
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    • Document templates
    • Working with CRM objects
    • Sending an email
    • Working with contacts
    • Working with companies
    • Working with deals
    • Additional forms and customization of advanced forms
    • CRM documents
    • Email templates
    • Phase restrictions
    • Additional forms
    • Lead management
    • Funnels
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    • Vchasno
    • Google Speech to Text
    • Bitrix24
    • Omnicell
    • Pipedrive
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    • Fast start
    • Certificate Actions
  • Docs
  • Infocommunication system

Infocommunication system

  • Introduction. What is ICS?
  • Users
  • Groups and permissions