Scenario builder

What is the Auto Dialer Script Builder?

The Auto Dialer Script Builder is a tool in IPTel that allows you to create scripts for automated calls. Thanks to this solution, companies can optimise the process of communicating with customers by setting up individual interaction paths depending on business needs.

How does a scenario work?

Scenarios consist of sequential actions that the system performs during a call:

1. Route the call to an agent: when the customer answers, the call is immediately transferred to a specific employee.
2. Play an audio file: the system automatically plays a recorded message (for example, information about promotions or a debt reminder).
3. Transfer to IVR: the customer gets access to an interactive menu where they can choose the desired action.

How do I set up a call script?

The script is customised individually for each campaign.

Robocall

IVR call (with manager connection)

Advantages of Auto Dialer scenarios in IPTel

1. Time optimisation: automation reduces the routine tasks of operators, allowing them to focus on complex cases.
2. Flexibility: easily customisable for different business needs — from reminders to sales.
3. Increase efficiency: scripts reduce call processing time, which improves customer satisfaction.
4. Integration: the designer is fully compatible with CRM systems, providing centralised management of customer data.

Where is it used?

This tool is especially relevant for:

• Medical institutions: automatic reminders of appointments.
• Financial institutions: informing about debts or special offers.
• Medium and large businesses: a convenient way to interact with a large customer base.

Conclusion

The Auto Dialer script builder is a powerful automation tool that helps companies optimise communication, increase managerial efficiency, and save resources. Due to its ease of use and wide range of settings, it is an ideal solution for businesses that want to achieve high results with minimal costs.

If you have any questions or need help with the setup, please contact your manager or support team!