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Created on 2025-03-19

Last change on 2025-03-19

What are Auto Dialer campaign reports?

IPTel Auto Dialer Campaign Reports is a tool that allows you to analyse the effectiveness of automated calls for a selected period. These reports provide detailed information about the calls made, their results, and key campaign performance indicators.

Main features of the reports

  1. Analysis of calls by campaigns:
    • Shows the total number of calls made.
    • Displays the number of successful connections to customers.
    • Displays the number of calls that failed.
  2. Work with deleted campaigns:
    • If a campaign has been deleted, the report may show the campaign ID but not the name. This is because the name is no longer available in the system. For a full analysis, it is recommended that you save campaigns without deleting them during the analysed period.
  3. Call results:
    • The number of customers who reached a manager.
    • The number of customers who interacted with the IVR menu.
  4. Integration with other modules:
    • Reports can be combined with Call Detail and Language Analytics to get deeper analysis (e.g., calls by destination or number).

How do I use campaign reports?

  1. Check overall performance:
    • Choose a period for analysis (for example, a month).
    • View the number of calls, connections, and customer responses.
  2. Call detailing:
    • Use the drilldown module to view detailed information about calls, such as numbers, destinations, or statuses.
  3. Queue analysis:
    • See how many customers were transferred to a manager due to queues. To do this, choose the report by queues.
  4. Avoid mistakes:
    • If campaigns are deleted, some of the information in the reports may be lost. It is recommended that you pause campaigns rather than delete them to keep access to all the data.

Current status of the reporting module

Currently, the reporting module in IPTel is being finalised. The following improvements are planned:

  • Updated table design: reports will be more intuitive and easy to read.
  • Additional data: reports will take into account more detailed indicators.
  • Integration optimisation: improved interaction of reports with other system modules.

Recommendations for users

  • Keep campaigns active: to avoid losing data in reports, do not delete campaigns during the analysis period.
  • Use call drilldown: for a detailed analysis, refer to the call drilldown module, where you can find more information about each call.
  • Stay tuned for updates: as the module is being finalised, there may be changes to the interface or report structure. Follow the system notifications.

Conclusion

Auto Dialer campaign reports are an important tool for analysing and improving the effectiveness of Auto Dialer. Even in the process of being finalised, this module already provides useful information that helps companies make informed decisions about optimising their communication campaigns.

If you have any questions, don't hesitate to contact your manager or support team!

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