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IP PBX

PBX Communication platform of the 21st century.
Allows you to solve all the problems of providing communication to your business at minimal cost and with a rich set of modern features.


IP PBX

Simple system control



Create internal and external numbers without special skills. Use the handy constructor and create an unlimitedly complex call processing script with IVR, queues, number checking, and day/night rule. Additionally, download different greetings or generate them via TTS, and send calls to voicemail.
You also have at your disposal a system of detail, call statistics, this will help you make important management decisions based on numbers, not guesswork.


Simple system control
Work from anywhere in the world

Work from anywhere in the world



Make calls using VoIP. And thanks to call forwarding, audio conferencing, and online phone status panels, make the call processing process is productive and simple.


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Filter by user groups

Allow to fast navigate via agents in large call centers

2

Phone state

  • Ready

  • In call with(phone and optionally name)

  • On pause

  • Unavailable / invalid

Besides the queue name, they will show the list of members or agents for that queue, with a little icon representing the member state(Paused or no).

And supervisor can pause/unpause member from queue.
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Show calls info

A call details provides data about incoming, outgoing and internal calls made on the telephone system. Now, as for what kind of information call detail records provide, we can typically include:

  • Date and time of a telephone call
  • Call duration (in minutes)
  • Type of a phone call: inbound, outbound, internal
  • Information on the source and destination telephone numbers
  • Information on the provider and external number through call originated or received
  • Call status
  • Additional info depend of your request
2

Export info to file

  • Download call details info to PDF
  • Download call details info to Excel
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Filter calls

You can filter the displayed calls list to only include calls that match specified criteria.

  • Direction: Only show calls to the matching direction(inbound, outbound or internal)

  • DateTime range. Only show calls from to datetime.

  • Group: Only show calls to the matching group name.

  • User: Only show calls to or from the matching user name or extension number.

  • Duration Only show calls that match the duration range.
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Call flow

A call flow visually maps out how incoming calls will be managed within your business phone systemIn other words, how calls will travel from the moment they enter your phone system to when they are resolved.

2

External number

Choose external number will be attached to this call script

3

Remove

Remove element with all children
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Add new action

A call flow visually maps out how incoming calls will be managed within your business phone system

In other words, how calls will travel from the moment they enter your phone system to when they are resolved.

  • IVR - the caller listens to the IVR system menu, responds by pressing a key on his or her phone, and the system reacts accordingly. Based on the caller’s answers, the IVR either provides him or her with the required information or routes the call to queue or agent
  • Queue - select one of queues for handle call there
  • Extension(Agent) - you can redirect call to current extension.
  • Time Conditional(business hours) - you can set the hours that your business is open and closed so that when you are closed your calls go directly to your voicemail, or to another destination.
  • Block List - ability to add number to blacklist and check before send to user.
  • Redirect to external number - you can redirect inbound call to cellphone or another external number
  • Play audio - greeting or another message than you can upload to system for playing.
  • Play TTS audio - generated TTS engine audio.
  • Voicemail - you can redirect call to voicemail
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Report by Agents:

  • Report by Days - report of agent activity per day

  • Report by Periods - report of agent activity per specified period of days

  • Report by Queues - report of agent activities by Queues

2

Calendar reports:

  • By hours - report of summarize activity by hours

  • By month - report of summarize agents activity by months

3

General report Teams:

  • Report by Campaigns - report of agents activity by Autodialer Campaigns

4

Buttons:

  • btn-graph - Not exists
  • btn-columns - Not exists
  • btn-print - Open report in PDF in new browser tab
  • btn-download - Export report data into PFD or Excel files
5

Table headers:

  • Date - date of current agent action

  • Employee - name of the Agent under report

  • Number - work phone number of current Agent

  • Total calls - total number of calls, which were handled by agent (inbound, outbound, internal)

  • Incoming - Total number of inbound calls

  • Outgoing - Total number of outbound calls

  • Inc. Answered - total number of inbound answered calls

  • Incoming ASR% - ASR% of incoming calls (percentage of answered incoming calls to all incoming calls)

  • Out Answered - total number of outbound answered calls

  • Out ASR% - ASR% of outbound calls (percentage of answered outbound calls to all outbound calls)

  • Unanswered - Total number of unanswered calls

  • Talk time - Total duration of answered calls talking
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1

Report by Agents:

  • Report by Days - report of agent activity per day

  • Report by Periods - report of agent activity per specified period of days

  • Report by Queues - report of agent activities by Queues

2

Calendar reports:

  • By hours - report of summarize activity by hours

  • By month - report of summarize agents activity by months

3

General report Teams:

  • Report by Campaigns - report of agents activity by Autodialer Campaigns

4

Buttons:

  • btn-graph - Not exists
  • btn-columns - Not exists
  • btn-print - Open report in PDF in new browser tab
  • btn-download - Export report data into PFD or Excel files
5

Table headers:

  • Date - date of current queue actions report

  • Queue - queue by which report displays data

  • Total calls - total number of calls, which were in queue

  • Answered - number of answered calls

  • Unanswered - number of unanswered calls

  • Talk time - total duration of answered calls talking

  • Time in Queue - summary time of agents in queue

  • Pauses count - summary number of agent pauses in queue

  • Time on pause - summary time of agents pauses in queue
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1

Report by Agents:

  • Report by Days - report of agent activity per day

  • Report by Periods - report of agent activity per specified period of days

  • Report by Queues - report of agent activities by Queues

2

Calendar reports:

  • By hours - report of summarize activity by hours

  • By month - report of summarize agents activity by months

3

General report Teams:

  • Report by Campaigns - report of agents activity by Autodialer Campaigns

4

Buttons:

  • btn-graph - Not exists
  • btn-columns - Not exists
  • btn-print - Open report in PDF in new browser tab
  • btn-download - Export report data into PFD or Excel files
5

Table headers:

  • Year - year, which month is in the report

  • Month - month by which we`re getting report row

  • Number - work phone number of current Agent

  • Total calls - total number of calls, which were handled by agent (inbound, outbound, internal)

  • Incoming - total number of inbound calls

  • Outgoing - total number of outbound calls

  • Inc. Answered - total number of inbound answered calls

  • Incoming ASR% - ASR% of incoming calls (percentage of answered incoming calls to all incoming calls)

  • Out Answered - total number of outbound answered calls

  • Out ASR% - ASR% of outbound calls (percentage of answered outbound calls to all outbound calls)

  • Unanswered - total number of unanswered calls

  • Talk time - total duration of answered calls talking
Tap on image to zoom

How it works

Main office

(how it can be connected)

  • IP phone

  • Headset + laptop + software

  • Analog phone + gateway

  • Webphone

Communication channels

  • SIP providers

  • Analog numbers

  • SMS

  • Email

  • Mobile operators

  • Telegram/Viber

Supervisor

Management and control

Branches and remote employees

Clients

Benefits of using
Increasing the productivity of call processing

Technologies help to automate operational and business processes in the call center, as well as increase the productivity of employees. Process automation allows you to process many more applications than managers would do manually.

Reducing communication costs

We are talking about reducing redundant staff, building an optimal balance between the number of staff and the expected volume of work, as well as reducing the costs that go to pay for overtime hours.

Increase customer and partner loyalty

If earlier waiting on the line was perceived as a necessary evil, now every extra second in the queue is a risk of losing a user. People want quality, fast and relevant service.

IPTel IP PBX features
Call recording

Get all your calls recorded and saved securely using cloud technology.

Webphone

Use your browser instead of your physical phone. Get an opportunity to receive and make calls just with one touch without any software installed.

Intelligent calls routing

Get the routing for your calls using automation features. Adjust pre-defined criteria for call routing to increase efficiency.

Calls stats

All the stats are collected automatically for your goals. Adjust the stats for your calls and get useful info instantly.

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