Auto Dialer for Your Office Telephony: the Best Ideas for Easy Navigation
Lots of companies struggle daily to get as many customers’ conversions using phone calls. The performance of the telephony, in this case, depends much.
Today’s solutions in the field of telephony automation are the win-win idea for achieving the highest goals. And automated dialer system is, no doubt, one of these solutions. The essence of auto dialer system is to ease the process of dialing and thus, improve the quality of communications with customers via phone. Yet there is one thing to consider for a business owner when deciding to get an auto dialer system for the profit of their business. That is, you need to adjust it beforehand. For this, we offer not only the software that will perform the auto dialer procedure tip-top but also guidelines on how to install this software and configure it due to the needs of your business. The guideline helps to install the software correctly with a step-by-step following to the tips. Besides, it is time-saving and requires a couple of minutes only.
Main Merits of Auto Dialer Software
There are lots of merits a business owner may appreciate when getting automated dialer software for increasing sales. That software works equally efficiently for B2B and B2C business models.
As for the practice, auto dialer software offers an intuitive and user-friendly interface that can be easily understood by every employee in the company. The menu offers the following options:
- Operators menu;
- Campaigns for dialing;
- Grouping incoming calls;
- Grouping users;
- Dialing templates;
- Analytics & reporting;
For each option, there are sub-menus with various functions attached.
One more merit you may value is the ease of installation. All you need to start working with an auto dialer system is to unpack the software, create operators’ profiles for each employee responsible for calls, register softphones for each operator, and then upload the phone database. After that, you are welcome to create campaigns, adjust scenarios, and get reports on the auto dialer routines.
And it is beneficial in our auto dialer software that you can set access in various levels. For example, you can set full access for managers, and limit operators just with lead card access and commenting.
As for the leads database, you can upload it to the software in several ways. Use API, create an Excel file, or add the database you used before.
How to Manage Dialing Campaigns
Campaigns in the auto diaer software are tailored to meet your needs. You are welcome to set the type of dialing (for example, choose manual or predicting dialing), and that leads to pushing the corresponding scenario for the dialing type.
- For manual dialing, the scenario offers the operator to push the dialing button to start the call.
- For progressive dialing, several dials in a row are performed and when each of them is connected, the dial is transferred to the operator that is free at the time. For smaller businesses, that scenario offers a connection to operators and customers using queues.
- For predicting dialing, all the calls are dialed at one time, and then they are connected with the operator.
Besides, in a campaign, you can set several scenarios for call handling. Whether it will be performed using the operator, with auto broadcasting of the message, or in a mixed mode.
You can also adjust scenarios that depend on the customer’s behavior. In that case, you can write the algorithm in advance depending on typical dialogues, and customers’ answers.
Access to campaigns is also adjusted by a manager. Besides, being a manager, you can redirect calls to another operator, request stats, and create reports to analyze call activity and efficiency.
What’s About Efficiency?
There are several results to get from the auto dialer system.
- Time-saving results for operators. No need for mechanical dialing of numbers and this saves at least several seconds per one call that in sum are higher productivity of an operator.
- Fewer issues of a human factor when dialing clients’ numbers.
- With dialing scenarios and scripts that use certain intervals, you can increase the number of handled calls.
- Seamless analytics and reporting help businesses improve calling scenarios and the efficiency of a call center.
- Easy adjusting of scenarios makes a business owner independent from software developers in the goal to change scenarios and campaigns.
- There are solutions for local and international calls taking into account customers’ time zones.
- More calls you can make with auto dialer is more sales you get.
- Using auto dialer is effective for cold calling and lead detection.
- You can grow your customer database automatically with no need in growing your staff.
- Use auto dialer to explore customers’ behavior and thus, to improve customer service.
As you can see, the auto dialer system frees your hands and help to increase profit for your business. You can get this service in our company for a reasonable cost right now.