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Lots of companies struggle daily to get as many customers’ conversions using phone calls. The performance of the telephony, in this case, depends much.
Today’s solutions in the field of telephony automation are the win-win idea for achieving the highest goals. And automated dialer system is, no doubt, one of these solutions. The essence of auto dialer system is to ease the process of dialing and thus, improve the quality of communications with customers via phone. Yet there is one thing to consider for a business owner when deciding to get an auto dialer system for the profit of their business. That is, you need to adjust it beforehand. For this, we offer not only the software that will perform the auto dialer procedure tip-top but also guidelines on how to install this software and configure it due to the needs of your business. The guideline helps to install the software correctly with a step-by-step following to the tips. Besides, it is time-saving and requires a couple of minutes only.
There are lots of merits a business owner may appreciate when getting automated dialer software for increasing sales. That software works equally efficiently for B2B and B2C business models.
As for the practice, auto dialer software offers an intuitive and user-friendly interface that can be easily understood by every employee in the company. The menu offers the following options:
For each option, there are sub-menus with various functions attached.
One more merit you may value is the ease of installation. All you need to start working with an auto dialer system is to unpack the software, create operators’ profiles for each employee responsible for calls, register softphones for each operator, and then upload the phone database. After that, you are welcome to create campaigns, adjust scenarios, and get reports on the auto dialer routines.
And it is beneficial in our auto dialer software that you can set access in various levels. For example, you can set full access for managers, and limit operators just with lead card access and commenting.
As for the leads database, you can upload it to the software in several ways. Use API, create an Excel file, or add the database you used before.
Campaigns in the auto diaer software are tailored to meet your needs. You are welcome to set the type of dialing (for example, choose manual or predicting dialing), and that leads to pushing the corresponding scenario for the dialing type.
Besides, in a campaign, you can set several scenarios for call handling. Whether it will be performed using the operator, with auto broadcasting of the message, or in a mixed mode.
You can also adjust scenarios that depend on the customer’s behavior. In that case, you can write the algorithm in advance depending on typical dialogues, and customers’ answers.
Access to campaigns is also adjusted by a manager. Besides, being a manager, you can redirect calls to another operator, request stats, and create reports to analyze call activity and efficiency.
There are several results to get from the auto dialer system.
As you can see, the auto dialer system frees your hands and help to increase profit for your business. You can get this service in our company for a reasonable cost right now.
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