IPTel
is a communication, automation and sales platform with quick adaptation to your tasks

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Combine and automate communications and sales in one system. Increase employee productivity, optimise processes, and reduce communication costs today.

Without a bank card

Test for 14 days without payment

Free setup and training for your team

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Unite

all communication channels in one IPTel interface.

Automate

sales and communication with clients.

Shape

reports and use language analytics to make decisions.

Products your team will work better with

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IP PBX

Connect all numbers to a single infrastructure, take advantage of GSM gateways for mobile communication and recognisable 0800 numbers.

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Call center

We combine all the necessary tools for communication by phone. We enable you to efficiently handle a large volume of incoming and outgoing calls.

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Contact center

A product that combines all your company's communication channels into a single environment: Telegram, Viber, WhatsApp, forms, email, telephony.

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Auto dialer

Automates routine calls by quickly connecting customers to your agents or playing the information they need.

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CRM

Communicate with customers directly from the web interface. A single system for telephony and CRM at the price of one product.

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Robo dialer

Without involving managers, it calls contacts from the list and plays the specified audio file and responds to the caller's actions.

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Speech analytics

Automatic recognition and analysis of phone calls using artificial intelligence

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Voice robot

Automate customer communication, speech recognition, and communication according to your scenarios.

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Interested in implementing technology?

Get a free consultation!

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Find out how IPTel can be useful for your company

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Have questions? Leave your contact details, and our support team will assist you via chat!

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Find your benefit

Multichannel SIP numbers

Multi-channel SIP numbers provide a reliable connection that allows your sales team to receive multiple calls at the same time.

IVR voice menu and voice mail

Speed up call processing with intelligent IVR. The system automatically redirects customers and reduces waiting time.

Conversation scenarios

Create scripts to communicate with customers at each stage of the discussion. If necessary, join the call in prompter mode.

Process automation

Automate calling tasks, SMS campaigns, e-mail campaigns, generating sales proposals, and working with messengers.

Call routing

Automatically route calls to the right departments or specialists, providing customers with quick access to the information they need.

Call queue management

Effectively distribute incoming calls, manage the queue, and minimize waiting times to enhance customer satisfaction.

Call scripts

Create personalised scripts for handling various types of calls, adapting communication to meet customer needs and improve service.

Unified interface for all communication channels

View a complete communication history at your fingertips to quickly close requests and provide personalised service.

Call analytics and statistics

Detailed call analytics and reports help you track the KPIs of each team member and identify areas for development.

Real-time training for employees

Provide real-time tips during the call. This is especially useful for new employees, who can receive support directly during the conversation with the customer.

Reduce communication costs

You can reduce unnecessary staffing and reduce overtime costs by automatically analysing line utilisation.

Ongoing technical support

We ensure your system is always up and running and help with setup, training, and platform enhancements.

01

Multichannel SIP numbers

Multi-channel SIP numbers provide a reliable connection that allows your sales team to receive multiple calls at the same time.

02

IVR voice menu and voice mail

Speed up call processing with intelligent IVR. The system automatically redirects customers and reduces waiting time.

03

Conversation scenarios

Create scripts to communicate with customers at each stage of the discussion. If necessary, join the call in prompter mode.

04

Process automation

Automate calling tasks, SMS campaigns, e-mail campaigns, generating sales proposals, and working with messengers.

01

Call routing

Automatically route calls to the right departments or specialists, providing customers with quick access to the information they need.

02

Call queue management

Effectively distribute incoming calls, manage the queue, and minimize waiting times to enhance customer satisfaction.

03

Call scripts

Create personalised scripts for handling various types of calls, adapting communication to meet customer needs and improve service.

04

Unified interface for all communication channels

View a complete communication history at your fingertips to quickly close requests and provide personalised service.

01

Call analytics and statistics

Detailed call analytics and reports help you track the KPIs of each team member and identify areas for development.

02

Real-time training for employees

Provide real-time tips during the call. This is especially useful for new employees, who can receive support directly during the conversation with the customer.

03

Reduce communication costs

You can reduce unnecessary staffing and reduce overtime costs by automatically analysing line utilisation.

04

Ongoing technical support

We ensure your system is always up and running and help with setup, training, and platform enhancements.

How it works
 

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Your business

IP phone

Headset + Laptop + software

Analog telephone + gateway

Web phone

Flexible communication platform

Flexible communication platform

Your customers

SIP providers

Analog numbers

SMS

Email

Mobile operators

Telegram/Viber/WhatsApp

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Try 14 days for free

Our technical support will help you customise the system to your business needs.

Integrate IPTel with useful tools and applications

In addition to the proposed applications, we are ready to perform other integrations you need.

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View all integrations

Our advantages

Flexibility

IPTel allows you to customise the platform according to your needs, so you can choose only the features you need. Pay only for what you use and easily scale the system as your business grows.

Easy transition

Leave all the worries about the transition to the new IPTel platform to us! Our team will migrate your data and train your employees free of charge to ensure a smooth start without any unnecessary complications or delays.

Customised approach

We know that every business is unique. That is why we are ready to adapt the IPTel platform to your individual needs. Our team implements custom solutions, so we know how to meet the needs of any company.

Technical support

IPTel specialists are always ready to help with any questions. We instantly respond to customer requests and quickly solve all problems to keep your business running smoothly.

Enhanced communication

IPTel guarantees a stable connection thanks to its partnership with leading providers. The functionality allows you to quickly identify and eliminate communication problems, and technical support helps you achieve results.

Ready integrations

IPTel offers integrations with popular CRM systems, messengers, and other business tools. An open API allows you to add any integrations that will provide greater functionality and convenience.

2mln + calls are made monthly
11+ years on the market
50% increase in productivity
99,9% service fault tolerance
6 communication channels
custom improvements

Bring out the communication

with your customers to the next level and start earning more with our functionality

Find out what others think about working with IPTel
 

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Virtus

We were very pleased with the company IPTel. The specialists have done a huge amount of work, integrating modern software and a telephony system into the work of our center, and also organized the analytics of the call center. Such solutions made it possible to process requests from patients of the clinic 2-3 times faster and improve the quality of service.

Transship

For us, as a shipping company, it is a matter of establishing communication between branches located in different countries and employees is extremely relevant. IPTel has done a great job of integrating existing analog PBXs, and has implemented modern IP telephony in technical departments where needed. At the same time, the faxes that we used as communication channels remained available. Separately, it is worth noting the decision that allowed to unite more than 7 branches in 3 countries into one network and made it possible to call within the corporate telephone network for free, and not waste time and money on international dialing.

SunPro

Poor connectivity at the location of our sunflower processing plant has always been a huge problem for us. Having addressed the experts of the company we have solved it. All technical problems related to the provision of internal and mobile communications for the employees of our company were resolved in the shortest possible time and at an affordable price. We were so pleased with the cooperation that when it came time to open our branches in other places, we immediately turned to the company and entrusted it with the creation of a telephone infrastructure at new industrial facilities.

Interrior+

Increasing customer loyalty, reducing telephony costs and creating the most comfortable conditions for the interaction of our company's employees have always been priority tasks for us. By contacting IPTel we were able to deal with them. Specialists integrated ERP and warehouse and sales systems with telephony. This made it possible to quickly route calls to responsible employees, make online calls between departments, and organize remote work of colleagues from home and remote offices.

Cartrack

We are very grateful to the company for their work. Due to the fact that we implemented a call center for 100 employees with an auto-dialing system, we were able to significantly reduce the cost of calls between branches in different countries and optimize the work of employees as much as possible - routine calls stopped taking time, which also affected the reduction in staff turnover, because burnout no longer a problem at work.

Money4you

Working with customer debt is an integral part of the work of our company. Monotonous work tires the employees and no matter how well the operator works before the speed of the robot is very far away. Understanding this, we turned to IPTel with requests to organize the center of processing calls with the system of predictive automatic calling and the transfer of routine calls with a reminder of the debt by the robot. As a result of the integration with our base, we achieved unloading from monotonous work of more than 20 employees, increased the number of calls by 3 times and reduced the costs of communication operators by 4 times. Everything was done quickly and at an affordable price.

Аre you ready to improve sales and customer communication? Start using IPTel now!

Our clients' results

Find out what results our clients have achieved

Call Forwarding Services

Call Forwarding Services

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Call Statistics Are the Basis for the Efficient Management of Your Business

Call Statistics Are the Basis for the Efficient Management of Your Business

Read
Call recording - Data Granularity from Phone Calls: Expand Telephony Opportunities for Your Business

Call recording - Data Granularity from Phone Calls: Expand Telephony Opportunities for Your Business

Read
Intelligent calls routing: handling incoming calls scenarios

Intelligent calls routing: handling incoming calls scenarios

Read
Online Phone Monitoring

Online Phone Monitoring

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REST API

REST API

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Frequently asked questions about the IPTel information and communication system

IPTel is an innovative platform that combines the main channels of communication with customers in one interface. This allows you to conveniently manage communications and significantly improve service efficiency.

The platform combines such communication channels as IP telephony, Viber, Telegram, feedback forms, SMS, and Email. Everything is available in one interface for maximum convenience of your team.

IPTel improves the quality of service with features such as a built-in CRM system, language analytics, auto dialer, and auto-informer. This allows you to automate processes and personalise service.

Our built-in CRM system is your reliable assistant in customer relations. It collects and structures all the necessary information about your customers in one space, providing quick access to the history of interactions, needs, and preferences of each client.

Built-in CRM allows you to:
  • create personalised offers;
  • automate workflows: use ready-made document templates (e.g., commercial offers) to quickly create professional documents. Just fill in the necessary fields and the system will automatically generate a document with your data;
  • track the sales funnel and control all stages of interaction with the client from the first contact to the conclusion of the transaction;
  • analyse performance and generate detailed statistics on team performance, the effectiveness of various marketing channels, and other useful information to make informed decisions;
  • increase customer satisfaction.

IPTel is equipped with a powerful speech analytics feature. It allows you to analyze each conversation in detail, identifying keywords, phrases, and emotions. This not only helps you understand the customer`s immediate needs, but also collects valuable data on long-term trends and expectations. Thanks to speech analytics, you can identify new products or services that may be of interest to your customers and optimise service scenarios to increase satisfaction.

The auto dialer function automatically contacts customers based on predefined scenarios, for example, to remind them of services, send out information, or conduct surveys. This saves operators time and improves communication with customers.

Thus, IPTel supports ready-made integrations with popular CRM systems, messengers, and other tools. In addition, thanks to the open API, you can easily customise additional integrations to adapt the platform to the needs of your business.

You can contact our team for a detailed consultation or order a demo version to see all the features of IPTel in action. We are always ready to help you choose the best solution for your business.

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