Infocommunication systems for successful business

We help companies to be more successful by implementing systems to increase the productivity of calls handling, reduce communication costs, and increase customer and partner loyalty.

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Call Center

Software for organizing the work of the call center

A solution for organizing the work of the call center of the company. Provides the office with communication, and also allows you to qualitatively serve a large number of incoming and outgoing calls

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PBX

Communication platform of the 21st century

Allows you to solve all the problems of providing communication to your business at minimal cost and with a rich set of modern features.

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Auto Dialer

Software for automating outgoing calls

This is a product that, according to the list of phone numbers, makes automatic dialing and plays a sound file or connects with an operator (employee) in real time. Make 2 times more calls

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CRM

CRM with built-in telephony

IPTel's CRM with built-in IP telephony allows you to communicate with your customers directly from the web interface, improving your productivity and customer satisfaction.

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Deployment and support

Patient technical support. We connect in 1-2 days. We ourselves resolve all issues related to connection with telephony operators. We do not abandon our customers and will always help solve possible problems.

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The software that we offer is interesting for customers from various fields.

We have been approached for help by: financial companies, large industrial enterprises, sea carriers, fitness centers, private schools, postal operators and more. After all, the use of our solutions allows you to fully enjoy such advantages as:

Productivity. Technology helps to automate operational and business processes in a call center. Process automation allows you to process many more applications than managers would do it manually. At the same time, the time for conducting operations is reduced and the staff turnover in the company is reduced.

Service level. The high speed of processing applications and the ability of the company's client to ask for help at any time increase the level of loyalty and contribute to the formation of a positive image of the company.

Cost reduction. Process automation allows you to work with a smaller staff and increase the number of tasks completed. Even the most experienced operator cannot be compared in terms of performance with the speed and quality of the robot.

Ease of use. Our specialists fully assist in the implementation of solutions, and therefore the customer can only enjoy the process. If necessary, all changes to the work algorithms are made easily and quickly - there is no need to hire a staff of developers for these purposes.

Operational technical support. We strive to provide the most comfortable conditions for our customers and are always ready to help.

Our Clients

How it works

Main office

(how it can be connected)

IP phone
Headset + laptop + software
Analog phone + gateway
Webphone

Communication channels

SIP providers
Analog numbers
SMS
Email
Mobile operators
Telegram/Viber

Supervisor

Management and control

Branches and remote employees

Clients

What our customers are saying

We were very pleased with the company IPTel. The specialists have done a huge amount of work, integrating modern software and a telephony system into the work of our center, and also organized the analytics of the call center. Such solutions made it possible to process requests from patients of the clinic 2-3 times faster and improve the quality of service.

For us, as a shipping company, it is a matter of establishing communication between branches located in different countries and employees is extremely relevant. IPTel has done a great job of integrating existing analog PBXs, and has implemented modern IP telephony in technical departments where needed. At the same time, the faxes that we used as communication channels remained available. Separately, it is worth noting the decision that allowed to unite more than 7 branches in 3 countries into one network and made it possible to call within the corporate telephone network for free, and not waste time and money on international dialing.

Poor connectivity at the location of our sunflower processing plant has always been a huge problem for us. Having addressed the experts of the company we have solved it. All technical problems related to the provision of internal and mobile communications for the employees of our company were resolved in the shortest possible time and at an affordable price. We were so pleased with the cooperation that when it came time to open our branches in other places, we immediately turned to the company and entrusted it with the creation of a telephone infrastructure at new industrial facilities.

Increasing customer loyalty, reducing telephony costs and creating the most comfortable conditions for the interaction of our company's employees have always been priority tasks for us. By contacting IPTel we were able to deal with them. Specialists integrated ERP and warehouse and sales systems with telephony. This made it possible to quickly route calls to responsible employees, make online calls between departments, and organize remote work of colleagues from home and remote offices.

We are very grateful to the company for their work. Due to the fact that we implemented a call center for 100 employees with an auto-dialing system, we were able to significantly reduce the cost of calls between branches in different countries and optimize the work of employees as much as possible - routine calls stopped taking time, which also affected the reduction in staff turnover, because burnout no longer a problem at work.

Our answer is "yes" most of the time

Communication platform that we use for our IP PBX, call centers and dialing systems is rather flexible in terms of settings, which allows implementing customized solutions depending on the needs of your business. A personalized project presupposes the development of the terms of reference for creating an information and communication infrastructure. With scalability, flexibility, fault tolerance of our solutions, in most cases, all customer requirements can be implemented:

Forward calls to your mobile? Sure.
Interactions with your business app? We can help.
Need help in selecting your carrier and VoIP equipment?
We know where to find it cheaper and better.
Saving old numbers? No problem.
Complicated rules for handling incoming and outgoing calls?
Let us configure everything you need.
Want specialized reports? We will configure and improve them.

Communication system: Installation and Configuration by IPtel Specialists

The software that we offer is interesting for customers from various fields. We have been approached for help by: financial companies, large industrial enterprises, sea carriers, fitness centers, private schools, postal operators and more. After all, the use of our solutions allows you to fully enjoy such advantages as:

Productivity. Technology helps to automate operational and business processes in a call center. Process automation allows you to process many more applications than managers would do it manually. At the same time, the time for conducting operations is reduced and the staff turnover in the company is reduced.
Service level. The high speed of processing applications and the ability of the company's client to ask for help at any time increase the level of loyalty and contribute to the formation of a positive image of the company.
Cost reduction. Process automation allows you to work with a smaller staff and increase the number of tasks completed. Even the most experienced operator cannot be compared in terms of performance with the speed and quality of the robot.
Ease of use. Our specialists fully assist in the implementation of solutions, and therefore the customer can only enjoy the process. If necessary, all changes to the work algorithms are made easily and quickly - there is no need to hire a staff of developers for these purposes.
Operational technical support. We strive to provide the most comfortable conditions for our customers and are always ready to help.