IPTel
is a communication, automation and sales platform that quickly adapts to your business needs
Combine and automate communications and sales in one system. Increase employee productivity, optimise processes, and reduce communication costs today.
Without a bank card
Test for 14 days without payment
Free setup and training for your team
Unite
all communication channels in one IPTel interface.
Automate
sales and communication with clients.
Shape
reports and use language analytics to make decisions.
Products your team will work better with
IP PBX
Connect all numbers to a single infrastructure, take advantage of GSM gateways for mobile communication and recognisable 0800 numbers.
Call center
We combine all the necessary tools for communication by phone. We enable you to efficiently handle a large volume of incoming and outgoing calls.
Contact center
A product that combines all your company's communication channels into a single environment: Telegram, Viber, WhatsApp, forms, email, telephony.
Auto dialer
Automates routine calls by quickly connecting customers to your agents or playing the information they need.
CRM
Communicate with customers directly from the web interface. A single system for telephony and CRM at the price of one product.
Robo dialer
Without involving managers, it calls contacts from the list and plays the specified audio file and responds to the caller's actions.
Speech analytics
Automatic recognition and analysis of phone calls using artificial intelligence
Voice robot
Automate customer communication, speech recognition, and communication according to your scenarios.
Find out how IPTel can be useful for your company
Have questions? Leave your contact details, and our support team will assist you via chat!
Find your benefit
Multichannel SIP numbers
Multi-channel SIP numbers provide a reliable connection that allows your sales team to receive multiple calls at the same time.
IVR voice menu and voice mail
Speed up call processing with intelligent IVR. The system automatically redirects customers and reduces waiting time.
Conversation scenarios
Create scripts to communicate with customers at each stage of the discussion. If necessary, join the call in prompter mode.
Process automation
Automate calling tasks, SMS campaigns, e-mail campaigns, generating sales proposals, and working with messengers.
Call routing
Automatically route calls to the right departments or specialists, providing customers with quick access to the information they need.
Call queue management
Effectively distribute incoming calls, manage the queue, and minimize waiting times to enhance customer satisfaction.
Call scripts
Create personalised scripts for handling various types of calls, adapting communication to meet customer needs and improve service.
Unified interface for all communication channels
View a complete communication history at your fingertips to quickly close requests and provide personalised service.
Call analytics and statistics
Detailed call analytics and reports help you track the KPIs of each team member and identify areas for development.
Real-time training for employees
Provide real-time tips during the call. This is especially useful for new employees, who can receive support directly during the conversation with the customer.
Reduce communication costs
You can reduce unnecessary staffing and reduce overtime costs by automatically analysing line utilisation.
Ongoing technical support
We ensure your system is always up and running and help with setup, training, and platform enhancements.
Multichannel SIP numbers
Multi-channel SIP numbers provide a reliable connection that allows your sales team to receive multiple calls at the same time.
IVR voice menu and voice mail
Speed up call processing with intelligent IVR. The system automatically redirects customers and reduces waiting time.
Conversation scenarios
Create scripts to communicate with customers at each stage of the discussion. If necessary, join the call in prompter mode.
Process automation
Automate calling tasks, SMS campaigns, e-mail campaigns, generating sales proposals, and working with messengers.
Call routing
Automatically route calls to the right departments or specialists, providing customers with quick access to the information they need.
Call queue management
Effectively distribute incoming calls, manage the queue, and minimize waiting times to enhance customer satisfaction.
Call scripts
Create personalised scripts for handling various types of calls, adapting communication to meet customer needs and improve service.
Unified interface for all communication channels
View a complete communication history at your fingertips to quickly close requests and provide personalised service.
Call analytics and statistics
Detailed call analytics and reports help you track the KPIs of each team member and identify areas for development.
Real-time training for employees
Provide real-time tips during the call. This is especially useful for new employees, who can receive support directly during the conversation with the customer.
Reduce communication costs
You can reduce unnecessary staffing and reduce overtime costs by automatically analysing line utilisation.
Ongoing technical support
We ensure your system is always up and running and help with setup, training, and platform enhancements.
How it works
IP phone
Headset + Laptop + software
Web phone
Flexible communication platform
SIP providers
SMS
Telegram/Viber/WhatsApp
Try 14 days for free
Our technical support will help you customise the system to your business needs.
Integrate IPTel with useful tools and applications
In addition to the proposed applications, we are ready to perform other integrations you need.
Our advantages
Flexibility
IPTel allows you to customise the platform according to your needs, so you can choose only the features you need. Pay only for what you use and easily scale the system as your business grows.
Easy transition
Leave all the worries about the transition to the new IPTel platform to us! Our team will migrate your data and train your employees free of charge to ensure a smooth start without any unnecessary complications or delays.
Customised approach
We know that every business is unique. That is why we are ready to adapt the IPTel platform to your individual needs. Our team implements custom solutions, so we know how to meet the needs of any company.
Technical support
IPTel specialists are always ready to help with any questions. We instantly respond to customer requests and quickly solve all problems to keep your business running smoothly.
Enhanced communication
IPTel guarantees a stable connection thanks to its partnership with leading providers. The functionality allows you to quickly identify and eliminate communication problems, and technical support helps you achieve results.
Ready integrations
IPTel offers integrations with popular CRM systems, messengers, and other business tools. An open API allows you to add any integrations that will provide greater functionality and convenience.
Bring out the communication
with your customers to the next level and start earning more with our functionality
Find out what others think about working with IPTel
Аre you ready to improve sales and customer communication? Start using IPTel now!
Ready to improve sales and customer communication?
Frequently asked questions about the IPTel information and communication system
IPTel is an innovative platform that combines the main channels of communication with customers in one interface. This allows you to conveniently manage communications and significantly improve service efficiency.
The platform combines such communication channels as IP telephony, Viber, Telegram, feedback forms, SMS, and Email. Everything is available in one interface for maximum convenience of your team.
IPTel improves the quality of service with features such as a built-in CRM system, language analytics, auto dialer, and auto-informer. This allows you to automate processes and personalise service.
Our built-in CRM system is your reliable assistant in customer relations. It collects and structures all the necessary information about your customers in one space, providing quick access to the history of interactions, needs, and preferences of each client.
Built-in CRM allows you to:- create personalised offers;
- automate workflows: use ready-made document templates (e.g., commercial offers) to quickly create professional documents. Just fill in the necessary fields and the system will automatically generate a document with your data;
- track the sales funnel and control all stages of interaction with the client from the first contact to the conclusion of the transaction;
- analyse performance and generate detailed statistics on team performance, the effectiveness of various marketing channels, and other useful information to make informed decisions;
- increase customer satisfaction.
IPTel is equipped with a powerful speech analytics feature. It allows you to analyze each conversation in detail, identifying keywords, phrases, and emotions. This not only helps you understand the customer`s immediate needs, but also collects valuable data on long-term trends and expectations. Thanks to speech analytics, you can identify new products or services that may be of interest to your customers and optimise service scenarios to increase satisfaction.
The auto dialer function automatically contacts customers based on predefined scenarios, for example, to remind them of services, send out information, or conduct surveys. This saves operators time and improves communication with customers.
Yes, IPTel supports ready-made integrations with popular CRM systems, messengers, and other tools. In addition, thanks to the open API, you can easily customise additional integrations to adapt the platform to the needs of your business.
You can contact our team for a detailed consultation or order a demo version to see all the features of IPTel in action. We are always ready to help you choose the best solution for your business.
Do you have any questions?
