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Call Statistics Are the Basis for the Efficient Management of Your Business

Call Statistics Are the Basis for the Efficient Management of Your Business

Do your employees work with phone calls and you want to get a real picture of their performance? Do you want to understand whether everything is going right and whether each employee receives his salary justifiably? You do know that there is always a way to improve performance and KPIs if you apply technology, don't you? Then you will surely appreciate our call statistics service for businesses.

Features of Our Call Statistics Collection Service

Phone calls can be analyzed and they definitely should be analyzed. Moreover, each of them provides a large amount of important information even without taking into account the content of the conversation. All this data can be collected and optimized for further analysis. This is exactly what we offer you as part of our service for collecting call statistics for business goals.

What exactly do you get when using phone call statistics collection technologies?

Analyze Telephone Call Efficiency for Each Employee

Not all employees are equally efficient. By collecting call statistics, you can track which of your employees are showing good results, and which are openly neglecting their duties. You can not only find out the real situation in the company but also collect the necessary information to calculate important performance indicators. You will have a powerful tool for motivating employees in your hands: analyze their performance, develop incentives and penalties, optimize staff, and monitor KPI without investment.

Get Real Data on Groups or Teams of Employees

Analytics and statistics of calls by departments and groups of employees are also convenient tools for managing business processes. You can redistribute the load between departments or increase the amount of work for a group that does not show good results. All this does not require you to invest and resources as our call statistics collection software will do all the work for you.

Gather Data for Each Period by Collecting Statistics by Date

You know perfectly well that any business has its "hot" dates, high seasons, and times when the number of calls is reduced. Through the use of tools for collecting call statistics, you can collect information on the workload of telephone lines on certain dates. Analyze results and optimize employee schedules on peak days based on real data, not guesswork and forecasts. Effective work schedules are easy to develop based on call statistics.

Upload Statistical Data Instantly

Do you want to use the collected call statistics for the benefit of your company? No problem! All data collected by our call statistics collection tool can be downloaded in a format convenient for you instantly. Upload data to an excel file, create graphs and charts based on them and operate with information for your analytical reports and strategies. We offer you the comfort of use and the efficiency of our service.

Use Call Statistics Collection Tools for the Benefit of Your Prosperity

Our service is your wide opportunity to improve the efficiency of the company. Order the call statistics collection service and you will be able to appreciate the benefits of this tool in the very first days.

Make high-tech telephony your strong point in business.

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Show calls info

A call details provides data about incoming, outgoing and internal calls made on the telephone system. Now, as for what kind of information call detail records provide, we can typically include:

  • Date and time of a telephone call
  • Call duration (in minutes)
  • Type of a phone call: inbound, outbound, internal
  • Information on the source and destination telephone numbers
  • Information on the provider and external number through call originated or received
  • Call status
  • Additional info depend of your request
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Export info to file

  • Download call details info to PDF
  • Download call details info to Excel
Picture 1
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Filter calls

You can filter the displayed calls list to only include calls that match specified criteria.

  • Direction: Only show calls to the matching direction(inbound, outbound or internal)

  • DateTime range. Only show calls from to datetime.

  • Group: Only show calls to the matching group name.

  • User: Only show calls to or from the matching user name or extension number.

  • Duration Only show calls that match the duration range.
Tap on image to zoom

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Call Statistics Are the Basis for the Efficient Management of Your Business
Auto dialer
GBR 35.00
GBR 25.00
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Call Statistics Are the Basis for the Efficient Management of Your Business
IP PBX
GBR 7.00
GBR 5.00
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Call Statistics Are the Basis for the Efficient Management of Your Business
Call center
GBP 15.00
GBP 10.00
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Call Statistics Are the Basis for the Efficient Management of Your Business
Robo dialer
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Storing All Calls in One Place!

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Collecting data with our call detail service has never been so convenient. All information can be uploaded to an excel file, and then you can operate with the information received. Filter it, create reports and analyzes, print them, and share them with employees. All this is real and can be done very fast. The resulting databases are an excellent basis for optimizing your sales strategy. Use real call data, not guesswork.

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Business Benefits

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In general, the use of widgets on the site, integrating CRM and telephony, is an opportunity to make your image modern, relevant, and caring for customers. And if we talk about the CRM integration service from <company name>, then you get more than just a widget for calling customers directly from the site.

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