Do your employees work with phone calls and you want to get a real picture of their performance? Do you want to understand whether everything is going right and whether each employee receives his salary justifiably? You do know that there is always a way to improve performance and KPIs if you apply technology, don't you? Then you will surely appreciate our call statistics service for businesses.
Features of Our Call Statistics Collection Service
Phone calls can be analyzed and they definitely should be analyzed. Moreover, each of them provides a large amount of important information even without taking into account the content of the conversation. All this data can be collected and optimized for further analysis. This is exactly what we offer you as part of our service for collecting call statistics for business goals.
What exactly do you get when using phone call statistics collection technologies?
Analyze Telephone Call Efficiency for Each Employee
Not all employees are equally efficient. By collecting call statistics, you can track which of your employees are showing good results, and which are openly neglecting their duties. You can not only find out the real situation in the company but also collect the necessary information to calculate important performance indicators. You will have a powerful tool for motivating employees in your hands: analyze their performance, develop incentives and penalties, optimize staff, and monitor KPI without investment.
Get Real Data on Groups or Teams of Employees
Analytics and statistics of calls by departments and groups of employees are also convenient tools for managing business processes. You can redistribute the load between departments or increase the amount of work for a group that does not show good results. All this does not require you to invest and resources as our call statistics collection software will do all the work for you.
Gather Data for Each Period by Collecting Statistics by Date
You know perfectly well that any business has its "hot" dates, high seasons, and times when the number of calls is reduced. Through the use of tools for collecting call statistics, you can collect information on the workload of telephone lines on certain dates. Analyze results and optimize employee schedules on peak days based on real data, not guesswork and forecasts. Effective work schedules are easy to develop based on call statistics.
Upload Statistical Data Instantly
Do you want to use the collected call statistics for the benefit of your company? No problem! All data collected by our call statistics collection tool can be downloaded in a format convenient for you instantly. Upload data to an excel file, create graphs and charts based on them and operate with information for your analytical reports and strategies. We offer you the comfort of use and the efficiency of our service.
Use Call Statistics Collection Tools for the Benefit of Your Prosperity
Our service is your wide opportunity to improve the efficiency of the company. Order the call statistics collection service and you will be able to appreciate the benefits of this tool in the very first days.
Make high-tech telephony your strong point in business.