Now including AI Assistant features in every plan
A reliable business solution that integrates all calls into a unified system
/ user / month paid annually
Save a year
Available only for
CallCenter Pro plan
Complete call control and sales automation in a single platform
/ user / month paid annually
Save a year
A flexible phone system designed to meet your unique business needs
Get -30% off with an annual subscription!
You can choose the functionality that meet your business needs
Customisable analytics and reporting
Get personalized reports and analytics to tailor solutions to your business needs.
Device analytics and alerts
Monitor device performance and receive alerts about potential issues to prevent operational downtime.
Supervisor dashboard
Interactive manager dashboard provides real-time team monitoring tools to optimize efficiency.
Call log reports
Call log reports enable in-depth analysis of call history to enhance customer service.
Speech-to-text
Automatic voice-to-text conversion ensures quick access to conversations in a convenient format.
Voicemail with AI transcription
Smart voicemail transcription saves time by converting voice messages into text for easy review.
Voice analytics
Analyze call quality and identify key conversation moments to enhance communication effectiveness.
Detailed reports on calls.
Gain comprehensive call analytics to optimize agent performance and increase conversion rates.
Real-time call monitoring.
Monitor all calls in real-time to improve service quality and team efficiency.
Processing time of applications.
Analyze and reduce response times for handling customer requests more efficiently.
Additional functionality
Tell the manager what business tasks you need to solve, and we will customise the platform to your needs
You can choose the functionality that meet your business needs
Single sign-on
Ensure fast and secure system access without the need to remember multiple passwords, enhancing team efficiency.
Custom roles and permissions
Control information access by creating custom roles for each employee, ensuring security and organization.
Business hours
Automatically manage team availability, responding to clients only during working hours to maintain a healthy work-life balance.
Time and date-based routing
Route calls to the right specialist based on time of day or day of the week to enhance the customer experience.
Flexible call distribution rules
Distribute calls between teams or individual employees according to predefined parameters, optimizing workload distribution.
Multi-site admin and management
Manage all offices and branches from a single platform, centralizing administration and streamlining operational processes.
Additional functionality
Tell the manager what business tasks you need to solve, and we will customise the platform to your needs
You can choose the functionality that meet your business needs
Visual call script contructor
Launch automated call campaigns for large-scale customer outreach with minimal effort and maximum impact.
Call notifications
Communicate effectively with customers and your team in real time using a unified platform chat.
Extensions
Seamlessly transfer data between systems for easy analysis and call history preservation.
Call campaigns
Easily add contacts for mass dialing and personalized communication.
Instant messaging
Create custom voice announcements to quickly inform customers.
Export and import of records.
Instantly send bulk SMS messages for promotions, notifications, and reminders.
Downloading a list of clients.
Quickly find answers and optimize customer support with a centralized knowledge base.
Recording of information messages.
Deliver important information to customers in just a few clicks.
Sending of broadcast SMS.
Send personalized emails and automate customer communication.
Use of the knowledge base.
Engage with customers through their favorite messaging apps without limitations.
Information campaigns via SMS.
Receive customer inquiries directly in your CRM and automate their processing.
Email newsletters.
Create mass broadcasts in popular messengers for quick customer interaction.
Viber/Telegram/WhatsApp messengers.
Collect inquiries, contacts, and feedback through interactive online forms.
Connecting a feedback form.
Automate document creation and processing to accelerate business workflows.
Sending newsletters in messengers.
Send bulk messages via popular messengers for fast customer engagement.
Web forms.
Collect enquiries, contacts, and feedback through interactive online forms.
Documents and templates.
Automate document creation and processing to accelerate your business workflows.
Additional functionality
Tell the manager what business tasks you need to solve, and we will customise the platform to your needs
You can choose the functionality that meet your business needsYou can choose the functionality that meet your business needs
Calls details
Detailed call reports allow you to track who called, when, and how long the conversation lasted. Your team will always stay informed and improve customer service.
Unilimited queues
Unlimited call queues ensure that no customer is left unanswered, even during peak hours.
Call menu (IVR)
Interactive voice menu helps your customers quickly find the necessary information or connect with the right department.
Auto call recording
Automatic call recording stores up to 50 GB of data, useful for training, analysis, or legal purposes.
Connect multiple sites
Connect multiple offices or locations into a single phone system for seamless team communication.
Visual voicemail
Receive voicemail as text or via email to respond to messages quickly, even when you're busy.
Multi-level auto attendant and IVR
Multi-level auto attendant and IVR optimize call routing, reducing customer wait times.
Shared lines
Shared phone lines for team collaboration help prevent missed calls and improve customer service.
High-definition (HD) voice;
Crystal-clear HD voice ensures flawless call quality.
Emergency calling (E911)
Emergency call function (E911) guarantees quick access to emergency services in critical situations.
Incoming caller ID
Caller ID allows you to prepare for conversations before they even begin.
Call queues
Organize calls into queues to prevent missed calls during peak hours.
Four-digit internal numbers with object codes make it easy to quickly connect with the desired department or employee.
4-digit internal extensions with location codes help quickly reach the right department or employee.
Call transfer
Easily forward calls to the appropriate colleague so customers receive accurate answers without delays.
Call forwarding to a colleague
Call forwarding to a colleague ensures continuous communication, even when the primary contact is unavailable.
Call forwarding to an external number
Redirect calls to external numbers to stay connected no matter where you are.
Call forwarding to a receptionist
Ensure professional customer service by directing calls to an administrator or receptionist.
Call back button
Callback button gives your customers the ability to request a call at a convenient time.
Personal blocklist
Personal blocklist helps avoid unwanted calls and saves your team's time.
General blocklist
Company-wide blocklist prevents unwanted calls at the organization level.
Click-to-call
Click-to-call feature allows calls to be initiated directly from your website or CRM system.
Text to speach playback
Text-to-speech playback automatically reads out messages to customers.
Unlimited IVR
Unlimited IVR enables the creation of complex voice menus without additional costs.
Auto Dialer module
Auto-dialer automates outbound calls, saving time on routine tasks.
Advanced call monitoring and handling
Advanced call monitoring and handling help supervise conversations and improve team efficiency.
Receptionist and admin console (heads-up display)
Administrator and receptionist console simplifies call management and provides a full overview of activity.
Advanced call monitoring, including whispering, barging, and monitoring, improves staff training.
Live call monitoring with whisper, barge-in, and listen-in features enhances employee training quality.
Call management and phone system administration
Flexible call and system management ensures full control over corporate communications.
Power Dialer (Auto Dialler)
Auto-dialer optimization increases calling efficiency and productivity.
Smart call routing (Simple IVR)
Smart call routing (Simple IVR) ensures every customer reaches the right specialist.
Conference call
Host multi-party calls for efficient team collaboration or partner meetings.
Call coaching
Train employees in real-time with the Call Coaching feature.
Priority and skills-based routing
Priority and skill-based routing directs calls to the most qualified specialists.
Call whispering
Whisper coaching enables managers to advise employees during calls without customer awareness.
Auto-call: outgoing calls without an employee.
Automated outbound calls eliminate the need for manual dialing, saving time and resources.
Multiple calls.
Follow-up call automation improves lead conversion and customer retention.
White / black lists.
Contact list management allows filtering unwanted or priority calls.
Choosing a telephony provider.
Operator selection options reduce costs while ensuring high-quality connectivity.
Define answering machines.
Voicemail detection minimizes wasted calls and improves call efficiency.
Determine the time of the call by number according to the time zone.
Automatic time zone detection schedules calls at the most convenient times.
Outgoing calls with employee reservation.
Auto-dialing connects customers with an agent at the right moment.
Calls at selected hours.
Scheduled call planning increases response rates by ensuring optimal timing.
Integration with the CRM system.
CRM call logging automatically records call details for better customer service.
Clustering of calls.
Call categorization enables quick analysis and effective call management.
Auto-informer module.
Automated message playback delivers key information to customers without agent intervention.
Module for receiving incoming calls.
Scenario-based call distribution accelerates inquiry processing.
Callbacks module.
Callback request option enhances customer convenience.
Combining all landline, mobile, short and special numbers (0800) into a contact center.
Manage all calls in one place for seamless business communication.
Additional functionality
Tell the manager what business tasks you need to solve, and we will customise the platform to your needs
You can choose the functionality that meet your business needs
Developer platform, custom integrations, access to APIs
Create custom integrations for your business using our developer platform and API access.
REST API
Integrate our system with your products via REST API for maximum automation.
CallMe website widget
Add a "Call Me" widget to your website, allowing customers to connect with you in one click.
CRM integration module
Connect our system to your CRM for seamless customer interactions and improved data management.
Developer platform and access to APIs
Unlock endless customization possibilities with our developer platform and API access.
Access to our webhooks
Automate workflows with webhooks that provide instant updates on critical events.
Additional functionality
Tell the manager what business tasks you need to solve, and we will customise the platform to your needs
You can choose the functionality that meet your business needs
Shared contacts
Automatic contact synchronization across all team members ensures quick access to essential data and prevents duplication.
IPTel CRM
Integrated CRM solution provides a unified space for call handling, customer inquiries, and analytics to optimize sales.
Contact management
Easy contact management keeps all critical customer information in one place for fast and efficient access.
Agent workspace
Intuitive agent workspace ensures seamless call, message, and task handling without delays.
Call tags and notes
Add tags and notes to calls to maintain context for each interaction and deliver personalized customer service.
Call scripts
Predefined call scripts help agents navigate conversations efficiently, ensuring professional communication at every stage.
Sending and receiving text messages
Easily send and receive text messages directly from the CRM, enabling quick responses and supporting multichannel communication.
Visual funnels.
Build customer journeys with interactive funnels to boost conversion rates.
Electronic document flow with CRM.
Automate document workflows and securely store all essential data within your CRM system.
Interaction history.
Access a complete interaction history to enhance customer service and engagement.
Task calendar.
Plan and manage all tasks within a single, convenient calendar.
Email builder.
Create engaging email campaigns effortlessly with an intuitive drag-and-drop builder—no coding skills required.
Additional functionality
Tell the manager what business tasks you need to solve, and we will customise the platform to your needs
Available only for
CallCenter Pro plan
Available only for PowerCall
and Custom plans
Scale your team by adding new agents to your system without upgrading your pricing plan
Seamlessly integrate another user into your CRM for efficient teamwork on client interactions and deals
Scale your team by adding new agents to your system without upgrading your pricing plan
Increase storage capacity for call recordings, documents, communication history, and other essential data.
Transform text into natural-sounding speech for auto-attendants and voice bots
Convert voice calls into text in real-time for easy analysis and processing of conversations
Now including AI Assistant features in every plan
Unify all communication channels into a single system
/ user / month
The system provides real-time response suggestions, conversation scenarios, and dynamic scripts to enhance efficiency.
Automatic call distribution by skills or priorities ensures that each customer is connected with the most competent agent.
Interactive voice menu (IVR) efficiently directs calls to the right department, reducing wait times and improving service quality.
Operators can receive, track, and respond to inquiries from telephony, email, chats, SMS, and social media—all in one place.
Any customer inquiry (regardless of the channel) automatically creates a ticket for further processing.
The system analyzes the topic and priority of inquiries and directs them to the appropriate agents or departments.
Monitor queue load, agent status, and team performance efficiency.
Analyze trends, forecast workload, and make data-driven decisions.
Classify tickets by topics, priorities, and customer types for faster processing.
Create rules for automatic distribution, escalation, and reporting based on tags.
Now including AI Assistant features in every plan
Automate sales and communications in a unified CRM platform.
/ user / month
* The system supports three or more users, ensuring seamless synchronization of all processes. To add more users, please contact support.
Process customer messages directly in the CRM.
Store all calls for communication analysis and manager performance improvement.
Analyze call duration, response time, and other key metrics.
Maintain a complete archive of all customer interactions, including calls, messages, and deals.
Customize sales processes by stages and monitor efficiency.
Ready-made scripts for operators to improve conversion rates.
Plan meetings, calls, and tasks for the team.
Store essential customer and deal information in one place.
Save standard documents and quickly generate new ones.
Sign and process documents without paperwork hassle.
Create personalized email campaigns using ready-made templates.
Minimize routine tasks with automated workflows.
Adapt the CRM to your business’s specific needs.
Get clear analytics on productivity and sales performance.
Now including AI Assistant features in every plan
Automate outbound calls without wasting time
/ user / month paid annually
Automate outbound calls without wasting time
/ user / month paid annually
A powerful cloud-based robodialer with unlimited users for automation.
/ user / month paid annually
You can choose the functionality that meet your business needs
Contact list uploading
Import customer databases into the system and automatically initiate calls.
CRM integration
Integrate telephony with your CRM system for efficient customer management.
Shared contacts
Automatic contact synchronization across all team members ensures quick access to essential data and prevents duplication.
IPTel CRM
Integrated CRM solution provides a unified space for call handling, customer inquiries, and analytics to optimize sales.
Contact management
Easy contact management keeps all critical customer information in one place for fast and efficient access.
Call tags and notes
Add tags and notes to calls to maintain context for each interaction and deliver personalized customer service.
Call scripts
Predefined call scripts help agents navigate conversations efficiently, ensuring professional communication at every stage.
Sending and receiving text messages
Easily send and receive text messages directly from the CRM, enabling quick responses and supporting multichannel communication.
Visual funnels.
Build customer journeys with interactive funnels to boost conversion rates.
Electronic document flow with CRM.
Automate document workflows and securely store all essential data within your CRM system.
Interaction history.
Access a complete interaction history to enhance customer service and engagement.
Task calendar.
Plan and manage all tasks within a single, convenient calendar.
Email builder.
Create engaging email campaigns effortlessly with an intuitive drag-and-drop builder—no coding skills required.
Real-time call monitoring.
Monitor all calls in real-time to improve service quality and team efficiency.
Quick scenario setup
Bot adaptation to specific business needs without complex integrations.
Press-1 Dialer
After connecting with a customer, the system can prompt them to select an action by pressing a key.
IPTel is an innovative platform that combines the main channels of communication with customers in one interface. This allows you to conveniently manage communications and significantly improve service efficiency.
The platform combines such communication channels as IP telephony, Viber, Telegram, feedback forms, SMS, and Email. Everything is available in one interface for maximum convenience of your team.
IPTel improves the quality of service with features such as a built-in CRM system, language analytics, auto dialer, and auto-informer. This allows you to automate processes and personalise service.
Our built-in CRM system is your reliable assistant in customer relations. It collects and structures all the necessary information about your customers in one space, providing quick access to the history of interactions, needs, and preferences of each client.
Built-in CRM allows you to:IPTel is equipped with a powerful speech analytics feature. It allows you to analyze each conversation in detail, identifying keywords, phrases, and emotions. This not only helps you understand the customer`s immediate needs, but also collects valuable data on long-term trends and expectations. Thanks to speech analytics, you can identify new products or services that may be of interest to your customers and optimise service scenarios to increase satisfaction.
The auto dialer function automatically contacts customers based on predefined scenarios, for example, to remind them of services, send out information, or conduct surveys. This saves operators time and improves communication with customers.
Thus, IPTel supports ready-made integrations with popular CRM systems, messengers, and other tools. In addition, thanks to the open API, you can easily customise additional integrations to adapt the platform to the needs of your business.
You can contact our team for a detailed consultation or order a demo version to see all the features of IPTel in action. We are always ready to help you choose the best solution for your business.
Do you have any questions?
Find out how IPTel can be useful for your company
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