Pricing & Plans that meet your needs

Currency
Payment:
Monthly
Annual (Save up to 30%)

Now including AI Assistant features in every plan

EasyCall

A reliable business solution that integrates all calls into a unified system

14
14
14

/ user / month paid annually

Save a year

The basics for better conversations:
  • Max users Unlimited 50*

    Available only for
    CallCenter Pro plan

  • 50 GB for call records**
  • Free technical support
  • Easy setup
  • Unilimited queues
  • Webphone
  • Calls stats and analitics
  • Visual call script contructor
  • CRM integration
Buy now

PowerCall

Complete call control and sales automation in a single platform

33
33
33

/ user / month paid annually

Save a year

All EasyCall, plus:
  • Max users Unlimited*
  • 100 GB for call records**
  • Free technical support
  • Easy setup
  • Unilimited queues
  • Webphone
  • Calls stats and analytics
  • Visual call script contructor
  • CRM integration
  • Auto Dialer
  • Agent workspace
  • AI Voice Bot
Try free for 14 days! Buy Now!

Custom Solution

A flexible phone system designed to meet your unique business needs

from 35

Get -30% off with an annual subscription!

Choose any features and integrations to meet your needs
  • Choose the features and extensions you need
  • Integrate AI modules and a voice bot
  • Customize the system to fit your tasks
  • Add any communication channels you require

Compare plan features

Features EasyCall PowerCall Custom Solution
Number of users
Max users Unlimited 50*
Max users Unlimited*
Max users Unlimited*

You can choose the functionality that meet your business needs

Customisable analytics and reporting

Get personalized reports and analytics to tailor solutions to your business needs.

Device analytics and alerts

Monitor device performance and receive alerts about potential issues to prevent operational downtime.

Supervisor dashboard

Interactive manager dashboard provides real-time team monitoring tools to optimize efficiency.

Call log reports

Call log reports enable in-depth analysis of call history to enhance customer service.

Speech-to-text

Automatic voice-to-text conversion ensures quick access to conversations in a convenient format.

Voicemail with AI transcription

Smart voicemail transcription saves time by converting voice messages into text for easy review.

Voice analytics

Analyze call quality and identify key conversation moments to enhance communication effectiveness.

Detailed reports on calls.

Gain comprehensive call analytics to optimize agent performance and increase conversion rates.

Real-time call monitoring.

Monitor all calls in real-time to improve service quality and team efficiency.

Processing time of applications.

Analyze and reduce response times for handling customer requests more efficiently.

Additional functionality

Tell the manager what business tasks you need to solve, and we will customise the platform to your needs

You can choose the functionality that meet your business needs

Single sign-on

Ensure fast and secure system access without the need to remember multiple passwords, enhancing team efficiency.

Custom roles and permissions

Control information access by creating custom roles for each employee, ensuring security and organization.

Business hours

Automatically manage team availability, responding to clients only during working hours to maintain a healthy work-life balance.

Time and date-based routing

Route calls to the right specialist based on time of day or day of the week to enhance the customer experience.

Flexible call distribution rules

Distribute calls between teams or individual employees according to predefined parameters, optimizing workload distribution.

Multi-site admin and management

Manage all offices and branches from a single platform, centralizing administration and streamlining operational processes.

Additional functionality

Tell the manager what business tasks you need to solve, and we will customise the platform to your needs

You can choose the functionality that meet your business needs

Visual call script contructor

Launch automated call campaigns for large-scale customer outreach with minimal effort and maximum impact.

Call notifications

Communicate effectively with customers and your team in real time using a unified platform chat.

Extensions

Seamlessly transfer data between systems for easy analysis and call history preservation.

Call campaigns

Easily add contacts for mass dialing and personalized communication.

Instant messaging

Create custom voice announcements to quickly inform customers.

Export and import of records.

Instantly send bulk SMS messages for promotions, notifications, and reminders.

Downloading a list of clients.

Quickly find answers and optimize customer support with a centralized knowledge base.

Recording of information messages.

Deliver important information to customers in just a few clicks.

Sending of broadcast SMS.

Send personalized emails and automate customer communication.

Use of the knowledge base.

Engage with customers through their favorite messaging apps without limitations.

Information campaigns via SMS.

Receive customer inquiries directly in your CRM and automate their processing.

Email newsletters.

Create mass broadcasts in popular messengers for quick customer interaction.

Viber/Telegram/WhatsApp messengers.

Collect inquiries, contacts, and feedback through interactive online forms.

Connecting a feedback form.

Automate document creation and processing to accelerate business workflows.

Sending newsletters in messengers.

Send bulk messages via popular messengers for fast customer engagement.

Web forms.

Collect enquiries, contacts, and feedback through interactive online forms.

Documents and templates.

Automate document creation and processing to accelerate your business workflows.

Additional functionality

Tell the manager what business tasks you need to solve, and we will customise the platform to your needs

You can choose the functionality that meet your business needsYou can choose the functionality that meet your business needs

Calls details

Detailed call reports allow you to track who called, when, and how long the conversation lasted. Your team will always stay informed and improve customer service.

Unilimited queues

Unlimited call queues ensure that no customer is left unanswered, even during peak hours.

Call menu (IVR)

Interactive voice menu helps your customers quickly find the necessary information or connect with the right department.

Auto call recording

Automatic call recording stores up to 50 GB of data, useful for training, analysis, or legal purposes.

Connect multiple sites

Connect multiple offices or locations into a single phone system for seamless team communication.

Visual voicemail

Receive voicemail as text or via email to respond to messages quickly, even when you're busy.

Multi-level auto attendant and IVR

Multi-level auto attendant and IVR optimize call routing, reducing customer wait times.

Shared lines

Shared phone lines for team collaboration help prevent missed calls and improve customer service.

High-definition (HD) voice;

Crystal-clear HD voice ensures flawless call quality.

Emergency calling (E911)

Emergency call function (E911) guarantees quick access to emergency services in critical situations.

Incoming caller ID

Caller ID allows you to prepare for conversations before they even begin.

Call queues

Organize calls into queues to prevent missed calls during peak hours.

Four-digit internal numbers with object codes make it easy to quickly connect with the desired department or employee.

4-digit internal extensions with location codes help quickly reach the right department or employee.

Call transfer

Easily forward calls to the appropriate colleague so customers receive accurate answers without delays.

Call forwarding to a colleague

Call forwarding to a colleague ensures continuous communication, even when the primary contact is unavailable.

Call forwarding to an external number

Redirect calls to external numbers to stay connected no matter where you are.

Call forwarding to a receptionist

Ensure professional customer service by directing calls to an administrator or receptionist.

Call back button

Callback button gives your customers the ability to request a call at a convenient time.

Personal blocklist

Personal blocklist helps avoid unwanted calls and saves your team's time.

General blocklist

Company-wide blocklist prevents unwanted calls at the organization level.

Click-to-call

Click-to-call feature allows calls to be initiated directly from your website or CRM system.

Text to speach playback

Text-to-speech playback automatically reads out messages to customers.

Unlimited IVR

Unlimited IVR enables the creation of complex voice menus without additional costs.

Auto Dialer module

Auto-dialer automates outbound calls, saving time on routine tasks.

Advanced call monitoring and handling

Advanced call monitoring and handling help supervise conversations and improve team efficiency.

Receptionist and admin console (heads-up display)

Administrator and receptionist console simplifies call management and provides a full overview of activity.

Advanced call monitoring, including whispering, barging, and monitoring, improves staff training.

Live call monitoring with whisper, barge-in, and listen-in features enhances employee training quality.

Call management and phone system administration

Flexible call and system management ensures full control over corporate communications.

Power Dialer (Auto Dialler)

Auto-dialer optimization increases calling efficiency and productivity.

Smart call routing (Simple IVR)

Smart call routing (Simple IVR) ensures every customer reaches the right specialist.

Conference call

Host multi-party calls for efficient team collaboration or partner meetings.

Call coaching

Train employees in real-time with the Call Coaching feature.

Priority and skills-based routing

Priority and skill-based routing directs calls to the most qualified specialists.

Call whispering

Whisper coaching enables managers to advise employees during calls without customer awareness.

Auto-call: outgoing calls without an employee.

Automated outbound calls eliminate the need for manual dialing, saving time and resources.

Multiple calls.

Follow-up call automation improves lead conversion and customer retention.

White / black lists.

Contact list management allows filtering unwanted or priority calls.

Choosing a telephony provider.

Operator selection options reduce costs while ensuring high-quality connectivity.

Define answering machines.

Voicemail detection minimizes wasted calls and improves call efficiency.

Determine the time of the call by number according to the time zone.

Automatic time zone detection schedules calls at the most convenient times.

Outgoing calls with employee reservation.

Auto-dialing connects customers with an agent at the right moment.

Calls at selected hours.

Scheduled call planning increases response rates by ensuring optimal timing.

Integration with the CRM system.

CRM call logging automatically records call details for better customer service.

Clustering of calls.

Call categorization enables quick analysis and effective call management.

Auto-informer module.

Automated message playback delivers key information to customers without agent intervention.

Module for receiving incoming calls.

Scenario-based call distribution accelerates inquiry processing.

Callbacks module.

Callback request option enhances customer convenience.

Combining all landline, mobile, short and special numbers (0800) into a contact center.

Manage all calls in one place for seamless business communication.

Additional functionality

Tell the manager what business tasks you need to solve, and we will customise the platform to your needs

You can choose the functionality that meet your business needs

Developer platform, custom integrations, access to APIs

Create custom integrations for your business using our developer platform and API access.

REST API

Integrate our system with your products via REST API for maximum automation.

CallMe website widget

Add a "Call Me" widget to your website, allowing customers to connect with you in one click.

CRM integration module

Connect our system to your CRM for seamless customer interactions and improved data management.

Developer platform and access to APIs

Unlock endless customization possibilities with our developer platform and API access.

Access to our webhooks

Automate workflows with webhooks that provide instant updates on critical events.

Additional functionality

Tell the manager what business tasks you need to solve, and we will customise the platform to your needs

You can choose the functionality that meet your business needs

Shared contacts

Automatic contact synchronization across all team members ensures quick access to essential data and prevents duplication.

IPTel CRM

Integrated CRM solution provides a unified space for call handling, customer inquiries, and analytics to optimize sales.

Contact management

Easy contact management keeps all critical customer information in one place for fast and efficient access.

Agent workspace

Intuitive agent workspace ensures seamless call, message, and task handling without delays.

Call tags and notes

Add tags and notes to calls to maintain context for each interaction and deliver personalized customer service.

Call scripts

Predefined call scripts help agents navigate conversations efficiently, ensuring professional communication at every stage.

Sending and receiving text messages

Easily send and receive text messages directly from the CRM, enabling quick responses and supporting multichannel communication.

Visual funnels.

Build customer journeys with interactive funnels to boost conversion rates.

Electronic document flow with CRM.

Automate document workflows and securely store all essential data within your CRM system.

Interaction history.

Access a complete interaction history to enhance customer service and engagement.

Task calendar.

Plan and manage all tasks within a single, convenient calendar.

Email builder.

Create engaging email campaigns effortlessly with an intuitive drag-and-drop builder—no coding skills required.

Additional functionality

Tell the manager what business tasks you need to solve, and we will customise the platform to your needs

Discover our add-ons

Regular

Available only for
CallCenter Pro plan

Advanced

Available only for PowerCall
and Custom plans

Additional agent seat

Scale your team by adding new agents to your system without upgrading your pricing plan

12

Additional CRM seat

Seamlessly integrate another user into your CRM for efficient teamwork on client interactions and deals

12

Additional channel

Per month

Scale your team by adding new agents to your system without upgrading your pricing plan

12

Additional 50GB storage

Increase storage capacity for call recordings, documents, communication history, and other essential data.

12

Voice generation (TTS)

Per 1,000,000 Characters

Transform text into natural-sounding speech for auto-attendants and voice bots

12

Speech recognition (STT)

Per minute

Convert voice calls into text in real-time for easy analysis and processing of conversations

0,02
Currency
Payment:
Monthly

Now including AI Assistant features in every plan

Contact center

Unify all communication channels into a single system

47

/ user / month

  • A centralized hub for managing all interactions
  • Aautomated ticket creation and distribution
  • Iintelligent call and message routing
  • Rreal-time performance analytics
  • AI assistant for agents
Buy now

Contact center features

AI-powered agent suggestions

The system provides real-time response suggestions, conversation scenarios, and dynamic scripts to enhance efficiency.

Intelligent Call Routing (ACD)

Automatic call distribution by skills or priorities ensures that each customer is connected with the most competent agent.

Customizable IVR

Interactive voice menu (IVR) efficiently directs calls to the right department, reducing wait times and improving service quality.

Unified communication interface

Operators can receive, track, and respond to inquiries from telephony, email, chats, SMS, and social media—all in one place.

Automatic ticket creation

Any customer inquiry (regardless of the channel) automatically creates a ticket for further processing.

Smart request distribution

The system analyzes the topic and priority of inquiries and directs them to the appropriate agents or departments.

Real-time monitoring

Monitor queue load, agent status, and team performance efficiency.

Advanced analytics

Analyze trends, forecast workload, and make data-driven decisions.

Tags and categorization

Classify tickets by topics, priorities, and customer types for faster processing.

Workflow automation

Create rules for automatic distribution, escalation, and reporting based on tags.

Currency
Payment:
Monthly

Now including AI Assistant features in every plan

CRM system

Automate sales and communications in a unified CRM platform.

19

/ user / month

3 users*
  • Business process automation for efficient teamwork
  • Built-in Viber & Telegram for instant communication
  • Reports and analytics to track sales performance
  • Electronic document management without extra hassle
  • Flexible settings and customization options
Buy now

* The system supports three or more users, ensuring seamless synchronization of all processes. To add more users, please contact support.

CRM features

Built-in messengers Viber and Telegram

Process customer messages directly in the CRM.

Call recordings

Store all calls for communication analysis and manager performance improvement.

Call metrics tracking

Analyze call duration, response time, and other key metrics.

Interaction history

Maintain a complete archive of all customer interactions, including calls, messages, and deals.

Visual funnels

Customize sales processes by stages and monitor efficiency.

Sales scripts

Ready-made scripts for operators to improve conversion rates.

Task calendar

Plan meetings, calls, and tasks for the team.

Notes

Store essential customer and deal information in one place.

Documents and templates

Save standard documents and quickly generate new ones.

Electronic document workflow with CRM

Sign and process documents without paperwork hassle.

Email template builder

Create personalized email campaigns using ready-made templates.

Automation of all possible processes

Minimize routine tasks with automated workflows.

Custom modifications

Adapt the CRM to your business’s specific needs.

Reports and monitoring dashboards

Get clear analytics on productivity and sales performance.

Currency
Payment:
Monthly

Now including AI Assistant features in every plan

Basic Plan

Automate outbound calls without wasting time

20

/ user / month paid annually

  • 50 GB for call records**
  • Upload contact lists
  • Play audio messages
  • Real-time call monitoring
  • Detailed call statistics
Buy now
Most Popular

AI Voice bot plan

Automate outbound calls without wasting time

42

/ user / month paid annually

All Basic Plan, plus:
  • 100 GB for call records**
  • Press-1 dialer (IVR menu)
  • Automatic call forwarding
  • Reports on IVR key presses
Buy now

AI Voice Robots

A powerful cloud-based robodialer with unlimited users for automation.

100

/ user / month paid annually

All AI Voice Bot Plan, plus:
  • 150 GB for call records**
  • Multi-modal speech recognition
  • AI-generated dialogues
  • Support for inbound and outbound calls
  • Flexible scenario customization
Buy now

Compare plan features

Features Basic Plan AI Voice bot plan AI Voice Robots
Number of users

You can choose the functionality that meet your business needs

Contact list uploading

Import customer databases into the system and automatically initiate calls.

CRM integration

Integrate telephony with your CRM system for efficient customer management.

Shared contacts

Automatic contact synchronization across all team members ensures quick access to essential data and prevents duplication.

IPTel CRM

Integrated CRM solution provides a unified space for call handling, customer inquiries, and analytics to optimize sales.

Contact management

Easy contact management keeps all critical customer information in one place for fast and efficient access.

Call tags and notes

Add tags and notes to calls to maintain context for each interaction and deliver personalized customer service.

Call scripts

Predefined call scripts help agents navigate conversations efficiently, ensuring professional communication at every stage.

Sending and receiving text messages

Easily send and receive text messages directly from the CRM, enabling quick responses and supporting multichannel communication.

Visual funnels.

Build customer journeys with interactive funnels to boost conversion rates.

Electronic document flow with CRM.

Automate document workflows and securely store all essential data within your CRM system.

Interaction history.

Access a complete interaction history to enhance customer service and engagement.

Task calendar.

Plan and manage all tasks within a single, convenient calendar.

Email builder.

Create engaging email campaigns effortlessly with an intuitive drag-and-drop builder—no coding skills required.

Real-time call monitoring.

Monitor all calls in real-time to improve service quality and team efficiency.

Quick scenario setup

Bot adaptation to specific business needs without complex integrations.

Press-1 Dialer

After connecting with a customer, the system can prompt them to select an action by pressing a key.

Frequently asked questions about the IPTel information and communication system

IPTel is an innovative platform that combines the main channels of communication with customers in one interface. This allows you to conveniently manage communications and significantly improve service efficiency.

The platform combines such communication channels as IP telephony, Viber, Telegram, feedback forms, SMS, and Email. Everything is available in one interface for maximum convenience of your team.

IPTel improves the quality of service with features such as a built-in CRM system, language analytics, auto dialer, and auto-informer. This allows you to automate processes and personalise service.

Our built-in CRM system is your reliable assistant in customer relations. It collects and structures all the necessary information about your customers in one space, providing quick access to the history of interactions, needs, and preferences of each client.

Built-in CRM allows you to:
  • create personalised offers;
  • automate workflows: use ready-made document templates (e.g., commercial offers) to quickly create professional documents. Just fill in the necessary fields and the system will automatically generate a document with your data;
  • track the sales funnel and control all stages of interaction with the client from the first contact to the conclusion of the transaction;
  • analyse performance and generate detailed statistics on team performance, the effectiveness of various marketing channels, and other useful information to make informed decisions;
  • increase customer satisfaction.

IPTel is equipped with a powerful speech analytics feature. It allows you to analyze each conversation in detail, identifying keywords, phrases, and emotions. This not only helps you understand the customer`s immediate needs, but also collects valuable data on long-term trends and expectations. Thanks to speech analytics, you can identify new products or services that may be of interest to your customers and optimise service scenarios to increase satisfaction.

The auto dialer function automatically contacts customers based on predefined scenarios, for example, to remind them of services, send out information, or conduct surveys. This saves operators time and improves communication with customers.

Thus, IPTel supports ready-made integrations with popular CRM systems, messengers, and other tools. In addition, thanks to the open API, you can easily customise additional integrations to adapt the platform to the needs of your business.

You can contact our team for a detailed consultation or order a demo version to see all the features of IPTel in action. We are always ready to help you choose the best solution for your business.

Do you have any questions?

Find out how IPTel can be useful for your company

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