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Online Phone Monitoring

Online Phone Monitoring

Make modern digital telephony technologies your working tool for the company’s management. You can always be aware of the case, how many calls your employees are processing, who is idle, and who is overworked now. The online call monitoring service will help you with this!

Why Do You Need Online Phone Monitoring?

Office work is largely connected with telephone calls, and modern multichannel telephony allows each employee to be provided with an individual number and full-featured telephone communication in their working flow. But as a company leader, can you answer the following questions right off the bat?

  • Are all telephone numbers in the office functioning right now?
  • Do all employees receive and make phone calls during the day?
  • Which of the employees is not on the phone at the moment?
  • What is the daily load on the number of phone calls per employee?

Accurate and timely answers to these questions can help you optimize the company's work, and evaluate the efficiency and workload of each employee.

All this is possible with the help of an online phone monitoring service. You get the opportunity to monitor the work of each telephone number of the company in real time. Such monitoring allows you:

  • Evaluating the call processing performance of each employee. You can see how many calls each of your employees receives every day, and how often their number is idle.
  • Getting information about the duration of each employee's phone calls. How much time does he spend talking with a client?
  • See which of the employees is at the workplace and who is not in the office.
  • Distribute calls only to those employees who are at the workplace and are not busy on the phone so as not to lose customer calls.

What Tasks Can Be Solved Using Online Monitoring of Phones from <company name>

First of all, it is an effective tool for assessing the performance of each employee in the field of phone calls. You will know exactly which of the employees deserves encouragement for active and efficient work with clients, and who simply wastes their working time. Also, online monitoring gives you the opportunity to distribute the salary budget according to the efficiency and workload of each employee. Thus you can build a motivation system based on the analysis of online monitoring of each phone number.

For your secretary or receptionist, an online monitoring service can also become part of the effective performance of duties. By tracking in real-time which telephone lines are currently free, the secretary will be able to forward customer calls to those employees who are competent in the matter and who are not currently busy talking on the phone with other customers. Minimize call losses with this tool.

And do not forget about the technical component of phone calls! Online monitoring of phones helps to avoid force majeure situations due to poor communication, technical problems, and telephone line failures. You can immediately see which of the numbers is unavailable due to technical reasons, and you can sort out the problem.

Benefits of Online Phone Monitoring Service from <company name>

  • Tracking each phone in real-time mode.
  • Any number of phones to monitor.
  • Efficient and easy-to-use software for your company.
  • The technical support team is always in touch with you.
  • An opportunity to scale the service if you need to connect additional numbers.
  • Working with mobile numbers, SIP-telephony, and fixed telephone networks.

With us, you will be able to manage the working time of employees responsible for telephone communication even more effectively!

Picture 1 2 3 4
1

After selecting a target extension,you can perform your command by clicking the appropriate button.

After selecting a target extension, you can perform your command by clicking the appropriate button. The possible actions are:

  • Dial - it will originate a call to selected agent

  • Dial to mobile - it will initiate a call to the agent mobile number

  • Listen - When clicked it will start a call spying session. It will first ring your phone and when you pickup it will start spying on selected agent.

  • Whisper - When clicked it will start a call spying session. It will first ring your phone and when you pickup it will start spying on selected agent. You can then talk to the target extension without the other party hearing you.

  • Three way conference - When clicked it will start a call spying session. It will first ring your phone and when you pickup it will start spying on selected agent. You can then talk to the target extension with the other party hearing you.

  • Hangup - When clicked it will hangup the active call on the target.

  • Add agent to queue - Allow to dynamically select queue and add user there.

2

Agents

Info about phone state of agents, pauses, name and group, ability to add/remove to queue.

3

Queues

Besides the queue name, they will show the list of members or agents for that queue, with a little icon representing the member state(Paused or no).

And supervisor can pause/unpause member from queue.

4

Channels(Trunks)

Channels panel allow you to show status of SIP channels. Registrations and network information.
Picture 1 2
1

Filter by user groups

Allow to fast navigate via agents in large call centers

2

Phone state

  • Ready

  • In call with(phone and optionally name)

  • On pause

  • Unavailable / invalid

Besides the queue name, they will show the list of members or agents for that queue, with a little icon representing the member state(Paused or no).

And supervisor can pause/unpause member from queue.
Tap on image to zoom

Our products

Online Phone Monitoring
IP PBX
GBR 7.00
GBR 5.00
Read more
Online Phone Monitoring
Call center
GBP 15.00
GBP 10.00
Read more
Online Phone Monitoring
Robo dialer
GBR 70.00
GBR 50.00
Read more
Online Phone Monitoring
Auto dialer
GBR 35.00
GBR 25.00
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With IVR voice broadcasting and auto dialer software, you can perform the following operations:

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The first and the most important benefit every business owner may appreciate is reducing loads on operators. With automated solutions, only personalized requests from clients and hard cases will be held by an operator. Everything beyond that can be delivered to a client automatically. Besides, it is also about taking care of your operators. When they need to tell the same message to dozens of people, it can be daunting and exhaust an operator. The productivity and efficiency may decline in that case. Software plays the recorded message automatically to each client after they receive the call. And all intonations, words, and senses will be similar for every client no matter how many calls you need to do, 10, 100, 100,000, or even more.

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There are several more parameters that you can adjust. After you set all the adjustments, you need just to approve changes to make them work.

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