Queues

Maintaining the order of incoming calls is very important, because the level of customer loyalty directly depends on it. This is useful for those companies that receive a large stream of calls at the same time. Instead of short beeps, the caller will hear information that the right specialist will answer him in a few minutes. As soon as the operator is free, the system will automatically connect him to the client. At the same time, the company itself can choose the most optimal method for processing incoming calls in the queue. For example: everyone calls, the phone of the employee who received the fewest calls rings, the call goes to the employee with the highest priority, random dialing, and so on. The optimal scenario will save time for processing 1 application. The load will be distributed evenly, according to the needs of the company. Benefits: automation of workload distribution between employees, flexible configuration of communication scenarios with the client.

Rate article:

Rating

5 / 5

Total votes: 1

Share: