This is an answering machine robot that takes calls from customers 24/7, gives them the necessary information about the company's work schedule, attractive services, and directs calls to employees or departments. IVR is needed to process incoming conversations without human intervention and reduce the load on the call center (increase productivity). It also allows you to solve the problem:
Increases customer loyalty. The client receives a quick answer to his call and hears a live greeting - no waiting and all when it is very convenient and on time.
Informing. Expecting that the buyer will receive useful promotional information about new products, services, promotions and other manifestations of the company's loyalty system.
Reception of calls during non-working hours. The IVR can be configured to play other voice messages during weekends and off hours.
Auto call. IVR features are used for more than just handling incoming calls. companies are implementing this system for perfect automatic dialing of the contact base.
Rate article:
Rating
5/5
Total votes:1
Share:
Keep up with thetrend
Subscribe to our email subscription to be the first to know about new articles and insights.
Describe your problem and we will help you as soon as possible
Thank you for your request!
We've got your request and will respond via email or WhatsApp as soon as possible.
Something went wrong!
There was an error submitting the form, please try again
Leave a request and we will help you choose the perfect application for your needs.
After receiving your request, we will contact you via chat or email as soon as possible.
Thank you for your request!
We've got your request and will respond via email or WhatsApp as soon as possible.
Something went wrong!
There was an error submitting the form, please try again
We've received your request! 🤝
Our manager will contact you shortly to help find the optimal solution.
Meanwhile, take a look at how we've already transformed the businesses of other companies — real case studies here.
Something went wrong!
There was an error submitting the form, please try again
Thank you for subscribing!
You’ll now receive the most valuable insights on cost optimization, improving call center performance, and effective life hacks for customer communication.
No spam — just useful content. Wait for your first email! 📩
Something went wrong!
There was an error submitting the form, please try again
This website uses cookies to improve performance and provide a more personalized experience. They are stored on your device. Learn more in our Privacy policy.
