This is an answering machine robot that takes calls from customers 24/7, gives them the necessary information about the company's work schedule, attractive services, and directs calls to employees or departments. IVR is needed to process incoming conversations without human intervention and reduce the load on the call center (increase productivity). It also allows you to solve the problem:
Increases customer loyalty. The client receives a quick answer to his call and hears a live greeting - no waiting and all when it is very convenient and on time.
Informing. Expecting that the buyer will receive useful promotional information about new products, services, promotions and other manifestations of the company's loyalty system.
Reception of calls during non-working hours. The IVR can be configured to play other voice messages during weekends and off hours.
Auto call. IVR features are used for more than just handling incoming calls. companies are implementing this system for perfect automatic dialing of the contact base.
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Robodialer: Auto Dialer via Phone (IVR) for Your Business: How to Make It Easy
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