When you scale up your business and launch hundreds of new customers daily, it can be a daunting task to inform the whole customer database with some important information. For this, you can hire new employees, of course. Or, maybe, apply for a call center’s services. But let’s calculate the overall cost for these solutions. It could be impressive, well.
There is one more idea on how to manage to inform your customers. That is an automated broadcasting that is recorded and broadcast by a robot when the customer receives a call from your company. IVR has numerous benefits compared to operator’s calls and SMS mailing.
IVR voice broadcasting service that we offer helps to send information to a limitless number of subscribers and dial them automatically.
Besides this, you may also enjoy several other benefits:
- Cost-saving. Installation and adjusting of auto dialer software are several times cheaper than hiring additional operators and paying salaries to them.
- No leakage of information due to employers’ actions. Your confidential information will be delivered directly to a client.
- Fewer possibilities of a human factor impact. You can make auto informing 100% effective.
What Opportunities the Software Offers to a Business Owner
With IVR voice broadcasting and auto dialer software, you can perform the following operations:
- Deliver recorded in advance information to leads.
- Add the function of tone dialing for customers to get their reactions to your message.
- Mixed technology that offers auto-recorded message first, and then redirects the client to the operator.
- Calling reports to analyze the efficiency of dialing and delivery of information.
- Adding customers’ database from the file.
- Creating campaigns with pre-set start and duration.
- Setting queues for calls. Launching several campaigns at once.
What Benefits to Enjoy With Our Auto Dialer and Broadcasting Software
The first and the most important benefit every business owner may appreciate is reducing loads on operators. With automated solutions, only personalized requests from clients and hard cases will be held by an operator. Everything beyond that can be delivered to a client automatically. Besides, it is also about taking care of your operators. When they need to tell the same message to dozens of people, it can be daunting and exhaust an operator. The productivity and efficiency may decline in that case. Software plays the recorded message automatically to each client after they receive the call. And all intonations, words, and senses will be similar for every client no matter how many calls you need to do, 10, 100, 100,000, or even more.
When you have an international business with lots of offshore clients living in various time zones, using automated dialer campaigns will be a win-win as you do not need your operators to work within business hours to inform customers from other time zones.
And one more benefit of IVR and auto dialer to consider is the use of several dialing lines simultaneously. All messages are delivered at one time and in one voice which guarantees that all clients will experience the same language impact from the message.
To start a campaign for voice broadcasting, you even do not need to engage any operator. Just choose in the software the option for Call Campaigns and then go to the additional settings menu in it.
Here you are welcome to indicate the following features:
- Your company name
- Audio message to broadcast to clients (select a recorded file and add it to the software)
- Number of repeats
- Tone dial buttons for clients to use during the call
- Selection of call statuses (for operators)
- Adjusting the number of channels to use for auto dialing
- Availability of incoming calls (for automated mode, please, select ‘No’)
There are several more parameters that you can adjust. After you set all the adjustments, you need just to approve changes to make them work.
To start the campaign, you can either activate it right at the moment or after the adjustment of scenarios for the client’s response using tone dialing. In any case, calls will start when the campaign is active. To stop it, just give your IVR and auto dialing campaign a Non-active status.
The efficiency of that service is high enough as you get your employees free from routine calls to delegate their more important tasks. Besides, you can use the system both for customers’ information and for informing your employees between branches and directions.
As you can see, IVR technology is the best idea for dialing a huge amount of clients. Its main features bring you a monetary economy and free your operators’ hands for other work.