Cost reduction

How Much Is Your Business Losing Without a Power Dialer?

Content

Why automation isn’t just an option — it’s a strategic necessity

Manual work that costs thousands

In finance and debt collection, every call matters. Phone conversations trigger communication, payment reminders, and deal closures. But what happens when these calls are inefficient?

Many UK businesses still rely on manual dialling and contact processing. This outdated habit is costing them far more than they realise.

According to Ofcom, sales managers spend up to 50% of their time on routine tasks — dialling numbers, waiting for answers, and switching between systems. In practice, this means businesses are paying not for communication, but for wasted motion. If your team includes 10 managers earning an average of £3,000 per month, you’re spending over £5,000 monthly on tasks that could easily be automated.

Why is this especially painful for financial and collection firms?

In these sectors, customer databases are large and time-sensitive. Dozens of daily reminders, verifications, and follow-ups are the norm. Here, time literally equals money. Missing a reminder can mean a missed payment. A delay in outreach can result in lost clients or ignored debts.

The longer it takes to make contact, the lower your chances of success. Every second a manager spends dialling instead of speaking to a live client works against your business.

What does a power dialer actually do?

A power dialer automates the steps that don’t require human input. It automatically calls contacts from a list, plays a pre-recorded message, or connects the client to a live agent only when necessary.

It’s more than an optimisation tool — it transforms your workflow. Managers no longer waste time on unproductive calls. Instead, they focus on cases that truly need a human touch: escalations, negotiations, or sensitive verifications.

The numbers speak for themselves

IPTel’s power dialer solution starts from just £250 per month. Compared to manual effort, that’s 20 times more cost-effective.

Businesses typically save over £3,000 a month within the first 4 weeks of implementation. And that’s not even counting the added benefits: call analytics, real-time monitoring, CRM integration, and more.

Managers burn out — power dialers don’t

Here’s another issue often overlooked in the finance sector: burnout. Sales and collections staff making dozens of calls a day often get no response, leading to frustration and low morale.

When automation handles part of this routine, staff are left with more energy for meaningful conversations. This reduces turnover, improves client communication, and boosts collection rates or deal closures.

The market is evolving — are you falling behind?

The UK contact centre market is undergoing rapid change. According to Future Market Insights, the Unified Communications as a Service (UCaaS) sector is growing by over 17% annually. The key trends? Automation, remote operations, and CRM integration.

Major players in financial services and BPO outsourcing are already adopting power dialers, chatbots, and speech analytics to stay ahead.

Should you wait?

You could.
But in the meantime, your competitor might:

• Process twice as many requests

• Receive more payments at no extra cost

• Build a team that’s less dependent on human limitations

• Reach your potential client — before you do

Conclusion

Financial and collection businesses in the UK lose thousands of pounds each month to manual processes that can and should be automated.

IPTel isn’t just another calling tool. It’s a platform that gives you back control — over time, budget, and communication quality.

If you work with high call volumes, a power dialer isn’t a luxury — it’s a necessity.

Want to see what impact a power dialer can have on your business?
Leave your details in the form — our team will contact you via chat and help you unlock your full potential.