Missed calls in Telegram: how to set up a message?

Setting Up Notifications About Missed Calls in Telegram: a Small Guide for Business

Almost every business deals with telephone conversations. Finding customers, informing them, working with partners and suppliers, all this is almost universally carried out using the phone. At the same time, many companies use entire departments for telephone sales, call centers, or hotline work. Therefore, telephony efficiency is a particularly vulnerable part of workflows. If you are investing resources in developing and attracting customers, and they go to competitors, it is worth checking whether all customers can get through to you. That's what missed call monitoring is for.

Today, technology allows you to avoid manual control and free up your time for other, more important tasks as you can receive notifications about missed calls in your company right in Telegram! Let's find out how to do it and what benefit you will get from this option.

Industry Standards: How to Control Missed Calls in Business

If we take the latest statistics, in a business, almost 11-12% of customer losses are due to missed calls. Literally, the client does not receive feedback the first time and chooses another company.

So far, the most popular methods of controlling missed calls are as follows:

• Reports on missed calls and those that were not processed by employees.
• Notifications about missed messages through communication channels such as e-mail and SMS.
• Forwarding tools to reduce the likelihood of missed calls by transferring the call to a free employee.

Now you can add another handy tool to this list. Many managers and employees use instant messengers today, and Telegram is the most popular of them. Therefore, receiving messages about missed calls in Telegram is convenient and efficient.

The Benefits of This Solution

• Instant ability to respond to a missed call. As soon as you receive a message, you can immediately call back and keep the client before they contact competitors.
• Quick analytics of the efficiency of employees and departments. By the number of notifications about missed calls for each phone number, you can quickly conclude who loses more customers or takes a long time on the line.
• Thanks to the integration with your software, you have advanced features. For example, by a message about a missed call, you can immediately go to the customer’s card and get information about it.

When using our solution to receive notifications via Telegram, you receive full information about the missed call, including waiting time and customer's card.

How It Works and What Is Needed for Integration

Firstly, you, of course, need the Telegram messenger itself. In it, messages will be sent to the chatbot. And this is just the tip of the iceberg!

The principle of operation of automated notifications about missed calls is as follows:

• A certain document is generated, where data on all calls will be received, and for missed calls, a request will be created to send a message to the chatbot.
• In the campaign for which you want to receive messages, you need to create a script for sending messages according to a specific script.
• Creation of a separate bot, for example, it can be a chatbot in Telegram, with limited access only for you, or a full-fledged channel with messages for all sales reps, so that they can process missed calls as quickly as possible.

Does it seem a bit difficult? Yes, but we are always in touch with you and ready to help with the connection. In addition, you can find out the details of the step-by-step connection of notifications using our functionality from this article (a link to the article you mentioned). In any case, our technical support is ready to help you connect and set up sending to your messenger.

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