Predictive dialer

Intelligent calling allows you to make as many customer calls as possible in a minimum period of time. This feature is responsible for automatically dialing the phone numbers included in your campaign's contact list and forwarding them to the currently available agents. In addition, the call is connected to the operator only after one of the company's customers picks up the phone. This improves employee productivity and prevents burnout at work. The fact that the connection is established only after picking up the handset saves a lot of time - no busy lines, unsuccessful dialing attempts or changed numbers "steal" the agent's time. In addition, the system also predicts the number of calls that can be made to ensure the most efficient work of employees and rational use of time (calculations are carried out on the basis of mathematical algorithms). She makes more calls in advance than is available at a particular moment and predicts when a person will be free to communicate with a client. Thus, the break time between calls is reduced, and the productivity of the call center is increased.

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