Business blog

Innovative tools for call control

Let's increase sales with the help of speech recognition and analytics services

Modern technologies make it possible to simplify call control and improve the quality of work of employees responsible for ringing. Speech recognition and conversation analytics services are effective tools for business.

How was it before? It was necessary to listen to employees' calls, compile, and analyze call tables and keep reports on the results.

Today, all these routines can be easily translated into an automated mode! The speech recognition service instantly transcribes the conversation into a text format with high recognition accuracy. Transcribed text can be analyzed immediately and filters can be configured, and analytical reports can be generated.

This tool is a must-have for businesses that use:

• Sales departments;
• Customer support services;
• Call centers;
• Hotlines;
• Telephone surveys.

 

The functionality of speech recognition and analysis tools that you will definitely appreciate

• Increasing the level of sales, lead generation and the quality of the sales department.
• Analytics of calls by a variety of indicators.
• Work with the purity of the speech of operators (analysis of the frequency of mentioning parasitic words, stop phrases, tone of voice, and appeals to the client).
• Monitoring compliance with call scripts.
• Reducing the load on controlling departments (heads of the sales department, call center controllers, marketers).
• Convenient database of phone calls and conversations: organized data storage with a convenient search function for a number of parameters.

 

Reasonable price and analytical tools as a gift!

The payback of speech recognition and analytics services is very fast. You pay for a toolkit that automates speech-to-text translation. Analytical tools are provided for free.

Speech recognition service in practice: how does it work?

• The service operates in two modes. First: the recording starts at the moment the conversation starts. All the time the call lasts, the tool records and synchronously translates speech into text format. It is also possible that the manager selects the list of calls for recognition manually-then the selected entries are converted to text.
• The automatic analysis function simultaneously activates the preset settings and analyzes the content of the conversation and speech parameters.
• At the end of the conversation, the program automatically generates a call report based on the specified parameters.
• You get a detailed report on each conversation and call evaluation. You can then customize reports for individual employees. There is also an option for managers to create their own checklists to evaluate each conversation and display averages for each employee further.

 

What does the speech recognition service analyze?

• Cases of interruption by an employee of the client.
• The execution order of scripts and scripts.
• Violations in the form of stop words, “parasite” words, and obscene words.

 

Advantages of the service for CEOs and Sales Department Directors

• Flexible tariff packages and bonuses in the form of analytical tools with a free period of use.
• 100+ countries of the world where the service works.
• 50+ languages for speech recognition.
• Integration with your business software (CMS, CRM, call center software).
• Quickly sending reports in a way convenient for you: by email, through internal communication channels, or in the service interface.

 

Advantages of the service for employees making calls

• Ability to record conversations to resolve disputes.
• Analysis of my own work to identify errors and improve efficiency.
• No interference during phone calls: the service works without interfering with your work.

 

Advantages of the service for your company's customers

• Improving the quality of customer service by analyzing the work of responsible employees.
• More accurate information to customers and increase the level of telephone conversations.
• Lower risks of facing incompetence, rudeness, or ignoring client requests.

 

Why is it important for businesses to use speech recognition and analytics tools?

• With the help of automated speech recognition systems, it is easier for you to control responsible employees and the quality of their work.
• Accurate reports and a detailed analysis of the work of each employee you will know exactly who is working with high efficiency and who is underperforming. This will motivate employees and distribute the workload.
• Reputational benefits. You improve the quality of telephone service, identify errors and correct them quickly - your customers will thank you for it!
• Savings on control measures. Automation takes the pressure off and reduces the number of hours spent on employees who were previously responsible for monitoring call quality.
• Implementation of new scenarios and calling techniques. Do you want to analyze the effectiveness of a planned telephone campaign or customer conversation strategy? Speech recognition and analytics tools help you test new ideas and identify their strengths and weaknesses.

 

3 steps for a successful start

• Register and connect cloud PBX.
• Contact our company to connect the Speech to Text module. After that, the ability to convert conversations to text will be activated.
• Get a conversation report in the Analytics section.

 

Summing up

The service of speech recognition and analysis of telephone conversations from our company is:

• An opportunity to delegate tasks for listening to calls and evaluating performance. Time optimization and call control.
• Working in most countries of the world is convenient for companies working with clients from different countries.
• Customer support during the business hours.
• Work in the cloud ecosystem - the ability to access the service from the office and out of it.

 

Modern technologies which can improve the efficiency of your business - these are speech recognition and analysis services.