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User groups management: Service of Differentiation of Access Rights of Subscribers

User groups management: Service of Differentiation of Access Rights of Subscribers

Differentiation of access rights is the basis of company security. And when it comes to telephony, determining the access rights of employees and configuring the equipment to perform them is an important task.

Our company will help you with this! We offer powerful and easy-to-configure software to ensure your employees have access to exactly the features they need to be productive. Classify information and optimize employees' working time.

Access Rights in Accordance with Competence and Responsibilities: Company Security in Solutions by <company name>

We offer solutions for restricting employees' access to telephony tools. This does not mean at all that some of the employees will be able to use the telephone, and some will not. Our tools allow you to customize:

  • Access to the elements of the telephony system, depending on the authority.
  • Access to recordings of conversations and listening systems.

Access to the Elements of the Telephony System Depending on the Permissions

Modern telephony provides many opportunities. But not all of them are needed by every employee of the company. For example, senior professionals who train beginners simply cannot do without supervisor tools. But ordinary managers will not need this tool. It is important for the secretary to see which of the employees is free to forward the call, and he needs an online call monitoring system. And the HR manager does not need this function at all. Thanks to the differentiation of access groups and rights for them, each of your employees will be able to use exactly the functions and tools that they need.

Access to Recordings of Conversations and Listening Systems

We can provide you with tools to restrict access not only to functions but also to information. First of all, this concerns services for storing audio recordings of calls and tools for listening to conversations. Only those who are responsible for the processes related to audio information will have access to it. All confidential data will remain inviolable.

Advantages of Access Control in Telephony

  • Information security - incompetent employees will not be able to harm the company by gaining access to information and capabilities that they do not need.
  • Function control. You will know exactly what tools are available to everyone and how they use them.
  • Employee time optimization. Everyone gets only those opportunities that are needed. No need to sort tools and data belonging to other employees.

Saving time and the ability to focus on processes is what access control gives you.

By Choosing Us, You Choose the Comfort of Access Distribution for Employees

We offer effective ways to configure access to telephony systems in groups, individually, by a set of filters. Easy-to-use and reliable software will make setting up access comfortable. In addition, our specialists are always in touch with you to help with configuration, installation, updating, and training in working with access rights. You can be sure that everyone on your team is working with exactly the tools they need access to.

Our products

User groups management: Service of Differentiation of Access Rights of Subscribers
IP PBX
GBR 7.00
GBR 5.00
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User groups management: Service of Differentiation of Access Rights of Subscribers
Robo dialer
GBR 70.00
GBR 50.00
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User groups management: Service of Differentiation of Access Rights of Subscribers
Call center
GBP 15.00
GBP 10.00
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User groups management: Service of Differentiation of Access Rights of Subscribers
Auto dialer
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Gather Data for Each Period by Collecting Statistics by Date

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Upload Statistical Data Instantly

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Use Call Statistics Collection Tools for the Benefit of Your Prosperity

Our service is your wide opportunity to improve the efficiency of the company. Order the call statistics collection service and you will be able to appreciate the benefits of this tool in the very first days.

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Storing All Calls in One Place!

All information about phone calls in your company is collected in a single interface. You get access to all telephone conversations and can analyze each call by listening to it again. What does it bring to the business?

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Advantages of Our Solutions for Integrating Telephony with CRM

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All call processing scenarios that we offer have passed the test of time and have shown their effectiveness. We analyze your activities and select individual solutions that will show the result specifically for your business. Full configuration, debugging, training of employees to work with call processing scenarios, as well as technical support at any time. That is what you get in <company name>.

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When you scale up your business and launch hundreds of new customers daily, it can be a daunting task to inform the whole customer database with some important information. For this, you can hire new employees, of course. Or, maybe, apply for a call center’s services. But let’s calculate the overall cost for these solutions. It could be impressive, well.

There is one more idea on how to manage to inform your customers. That is an automated broadcasting that is recorded and broadcast by a robot when the customer receives a call from your company. IVR has numerous benefits compared to operator’s calls and SMS mailing.

IVR voice broadcasting service that we offer helps to send information to a limitless number of subscribers and dial them automatically.

Besides this, you may also enjoy several other benefits:

  • Cost-saving. Installation and adjusting of auto dialer software are several times cheaper than hiring additional operators and paying salaries to them.
  • No leakage of information due to employers’ actions. Your confidential information will be delivered directly to a client.
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What Opportunities the Software Offers to a Business Owner

With IVR voice broadcasting and auto dialer software, you can perform the following operations:

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  • Add the function of tone dialing for customers to get their reactions to your message.
  • Mixed technology that offers auto-recorded message first, and then redirects the client to the operator.
  • Calling reports to analyze the efficiency of dialing and delivery of information.
  • Adding customers’ database from the file.
  • Creating campaigns with pre-set start and duration.
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What Benefits to Enjoy With Our Auto Dialer and Broadcasting Software

The first and the most important benefit every business owner may appreciate is reducing loads on operators. With automated solutions, only personalized requests from clients and hard cases will be held by an operator. Everything beyond that can be delivered to a client automatically. Besides, it is also about taking care of your operators. When they need to tell the same message to dozens of people, it can be daunting and exhaust an operator. The productivity and efficiency may decline in that case. Software plays the recorded message automatically to each client after they receive the call. And all intonations, words, and senses will be similar for every client no matter how many calls you need to do, 10, 100, 100,000, or even more.

When you have an international business with lots of offshore clients living in various time zones, using automated dialer campaigns will be a win-win as you do not need your operators to work within business hours to inform customers from other time zones.

And one more benefit of IVR and auto dialer to consider is the use of several dialing lines simultaneously. All messages are delivered at one time and in one voice which guarantees that all clients will experience the same language impact from the message.

To start a campaign for voice broadcasting, you even do not need to engage any operator. Just choose in the software the option for Call Campaigns and then go to the additional settings menu in it.

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  • Number of repeats
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  • Adjusting the number of channels to use for auto dialing
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There are several more parameters that you can adjust. After you set all the adjustments, you need just to approve changes to make them work.

To start the campaign, you can either activate it right at the moment or after the adjustment of scenarios for the client’s response using tone dialing. In any case, calls will start when the campaign is active. To stop it, just give your IVR and auto dialing campaign a Non-active status.

The efficiency of that service is high enough as you get your employees free from routine calls to delegate their more important tasks. Besides, you can use the system both for customers’ information and for informing your employees between branches and directions.

As you can see, IVR technology is the best idea for dialing a huge amount of clients. Its main features bring you a monetary economy and free your operators’ hands for other work.

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