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Let's increase sales with the help of speech recognition and analytics services Modern technologies make it possible to simplify call control and improve the quality of work of employees responsible for ringing. Speech recognition and conversation analytics services are effective tools for business. How was it before? It was necessary to listen to employees' calls, compile, and analyze call tables and keep reports on the results. Today, all these routines can be easily translated into an automated mode! The speech recognition service instantly transcribes the conversation into a text format with high recognition accuracy. Transcribed text can be analyzed immediately and filters can be configured, and analytical reports can be generated. This tool is a must-have for businesses that use: Sales departments; Customer support services; Call centers; Hotlines; Telephone surveys.   The functionality of speech recognition and analysis tools that you will definitely appreciate Increasing the level of sales, lead generation and the quality of the sales department. Analytics of calls by a variety of indicators. Work with the purity of the speech of operators (analysis of the frequency of mentioning parasitic words, stop phrases, tone of voice, and appeals to the client). Monitoring compliance with call scripts. Reducing the load on controlling departments (heads of the sales department, call center controllers, marketers). Convenient database of phone calls and conversations: organized data storage with a convenient search function for a number of parameters.   Reasonable price and analytical tools as a gift! The payback of speech recognition and analytics services is very fast. You pay for a toolkit that automates speech-to-text translation. Analytical tools are provided for free. Speech recognition service in practice: how does it work? The service operates in two modes. First: the recording starts at the moment the conversation starts. All the time the call lasts, the tool records and synchronously translates speech into text format. It is also possible that the manager selects the list of calls for recognition manually-then the selected entries are converted to text. The automatic analysis function simultaneously activates the preset settings and analyzes the content of the conversation and speech parameters. At the end of the conversation, the program automatically generates a call report based on the specified parameters. You get a detailed report on each conversation and call evaluation. You can then customize reports for individual employees. There is also an option for managers to create their own checklists to evaluate each conversation and display averages for each employee further.   What does the speech recognition service analyze? Cases of interruption by an employee of the client. The execution order of scripts and scripts. Violations in the form of stop words, “parasite” words, and obscene words.   Advantages of the service for CEOs and Sales Department Directors Flexible tariff packages and bonuses in the form of analytical tools with a free period of use. 100+ countries of the world where the service works. 50+ languages for speech recognition. Integration with your business software (CMS, CRM, call center software). Quickly sending reports in a way convenient for you: by email, through internal communication channels, or in the service interface.   Advantages of the service for employees making calls Ability to record conversations to resolve disputes. Analysis of my own work to identify errors and improve efficiency. No interference during phone calls: the service works without interfering with your work.   Advantages of the service for your company's customers Improving the quality of customer service by analyzing the work of responsible employees. More accurate information to customers and increase the level of telephone conversations. Lower risks of facing incompetence, rudeness, or ignoring client requests.   Why is it important for businesses to use speech recognition and analytics tools? With the help of automated speech recognition systems, it is easier for you to control responsible employees and the quality of their work. Accurate reports and a detailed analysis of the work of each employee you will know exactly who is working with high efficiency and who is underperforming. This will motivate employees and distribute the workload. Reputational benefits. You improve the quality of telephone service, identify errors and correct them quickly - your customers will thank you for it! Savings on control measures. Automation takes the pressure off and reduces the number of hours spent on employees who were previously responsible for monitoring call quality. Implementation of new scenarios and calling techniques. Do you want to analyze the effectiveness of a planned telephone campaign or customer conversation strategy? Speech recognition and analytics tools help you test new ideas and identify their strengths and weaknesses.   3 steps for a successful start Register and connect cloud PBX. Contact our company to connect the Speech to Text module. After that, the ability to convert conversations to text will be activated. Get a conversation report in the Analytics section.   Summing up The service of speech recognition and analysis of telephone conversations from our company is: An opportunity to delegate tasks for listening to calls and evaluating performance. Time optimization and call control. Working in most countries of the world is convenient for companies working with clients from different countries. Customer support during the business hours. Work in the cloud ecosystem - the ability to access the service from the office and out of it.   Modern technologies which can improve the efficiency of your business - these are speech recognition and analysis services.

Setting Up Notifications About Missed Calls in Telegram: a Small Guide for Business Almost every business deals with telephone conversations. Finding customers, informing them, working with partners and suppliers, all this is almost universally carried out using the phone. At the same time, many companies use entire departments for telephone sales, call centers, or hotline work. Therefore, telephony efficiency is a particularly vulnerable part of workflows. If you are investing resources in developing and attracting customers, and they go to competitors, it is worth checking whether all customers can get through to you. That's what missed call monitoring is for. Today, technology allows you to avoid manual control and free up your time for other, more important tasks as you can receive notifications about missed calls in your company right in Telegram! Let's find out how to do it and what benefit you will get from this option. Industry Standards: How to Control Missed Calls in Business If we take the latest statistics, in a business, almost 11-12% of customer losses are due to missed calls. Literally, the client does not receive feedback the first time and chooses another company. So far, the most popular methods of controlling missed calls are as follows: Reports on missed calls and those that were not processed by employees. Notifications about missed messages through communication channels such as e-mail and SMS. Forwarding tools to reduce the likelihood of missed calls by transferring the call to a free employee.   Now you can add another handy tool to this list. Many managers and employees use instant messengers today, and Telegram is the most popular of them. Therefore, receiving messages about missed calls in Telegram is convenient and efficient. The Benefits of This Solution Instant ability to respond to a missed call. As soon as you receive a message, you can immediately call back and keep the client before they contact competitors. Quick analytics of the efficiency of employees and departments. By the number of notifications about missed calls for each phone number, you can quickly conclude who loses more customers or takes a long time on the line. Thanks to the integration with your software, you have advanced features. For example, by a message about a missed call, you can immediately go to the customer’s card and get information about it.   When using our solution to receive notifications via Telegram, you receive full information about the missed call, including waiting time and customer's card. How It Works and What Is Needed for Integration Firstly, you, of course, need the Telegram messenger itself. In it, messages will be sent to the chatbot. And this is just the tip of the iceberg! The principle of operation of automated notifications about missed calls is as follows: A certain document is generated, where data on all calls will be received, and for missed calls, a request will be created to send a message to the chatbot. In the campaign for which you want to receive messages, you need to create a script for sending messages according to a specific script. Creation of a separate bot, for example, it can be a chatbot in Telegram, with limited access only for you, or a full-fledged channel with messages for all sales reps, so that they can process missed calls as quickly as possible.   Does it seem a bit difficult? Yes, but we are always in touch with you and ready to help with the connection. In addition, you can find out the details of the step-by-step connection of notifications using our functionality from this article (a link to the article you mentioned). In any case, our technical support is ready to help you connect and set up sending to your messenger.

REST API is a way for websites and web applications to interact with a server. With the REST API command, you can do the following: creating/deleting a user; adding/removing a user to a group; changing user status; adding a task to a group; changing the priority of an operator in a group; changing the priority of the operator for the position; adding a client to the CC database etc.

A useful option that allows you not to lose a single client and has a positive effect on the company's image. By allowing customers to request callbacks, you let them know that you value their time (having this feature shows that customer convenience is a priority for your company). Also, by using this feature, you show the desire of your company to improve customer service in all possible ways. And with the help of this feature, your specialists will be able to provide comprehensive support (competent and individualized) every time - without rushing anywhere and without making mistakes due to the stress of a huge call queue. Information about an incoming call comes to the manager in turn and is configured very easily and simply.

This option allows you to optimize the work process as much as possible and positively affects the image of the company. Having phoned the company, a person will not have to wait a long time to connect with the right person, switch from manager to manager, etc. The option allows you to connect the right specialist to the conversation and discuss all the details of working on the project at once, for example.

Maintaining the order of incoming calls is very important, because the level of customer loyalty directly depends on it. This is useful for those companies that receive a large stream of calls at the same time. Instead of short beeps, the caller will hear information that the right specialist will answer him in a few minutes. As soon as the operator is free, the system will automatically connect him to the client. At the same time, the company itself can choose the most optimal method for processing incoming calls in the queue. For example: everyone calls, the phone of the employee who received the fewest calls rings, the call goes to the employee with the highest priority, random dialing, and so on. The optimal scenario will save time for processing 1 application. The load will be distributed evenly, according to the needs of the company. Benefits: automation of workload distribution between employees, flexible configuration of communication scenarios with the client.

Today, in every niche, competition is high and no one wants to lose customers. Agree, if a person dials a company number, and in response he hears only beeps or silence, then he is unlikely to dial it again. In addition, in the frantic pace of life, not everyone keeps track of time and sometimes they simply don’t think about the fact that we are at 10 pm and the employees of the online store have long been resting at home, etc. This option allows you to build interaction between the company and the client in the most comfortable way for both. If someone calls after business hours, the auto attendant can play a different greeting and handle the call differently. For example, voice the company's working hours and say that the employee will contact you in the near future. The same goes for processing calls on holidays. Receiving specific information, rather than beeps or eternal waiting, enhances the company's image in the eyes of the client.

This is an answering machine robot that takes calls from customers 24/7, gives them the necessary information about the company's work schedule, attractive services, and directs calls to employees or departments. IVR is needed to process incoming conversations without human intervention and reduce the load on the call center (increase productivity). It also allows you to solve the problem: Increases customer loyalty. The client receives a quick answer to his call and hears a live greeting - no waiting and all when it is very convenient and on time. Informing. Expecting that the buyer will receive useful promotional information about new products, services, promotions and other manifestations of the company's loyalty system. Reception of calls during non-working hours. The IVR can be configured to play other voice messages during weekends and off hours. Auto call. IVR features are used for more than just handling incoming calls. companies are implementing this system for perfect automatic dialing of the contact base.

A personalized greeting recorded by a professional speaker is remembered and enhances the client's loyalty to the company. It can be used both when generating answers to customer questions (Text To Speech function), and when congratulating a customer on holidays, etc.

The function of generating speech from text is used in the work of modern call centers: both to optimize the work of a team of operators, and in the context of reducing costs. An automatic speech generation system helps customers get the information they need without the participation of an operator: answers to the most frequent questions of customers are transferred from text to speech in automatic mode and entered into the interactive menu database. The client calls the call center of your company to clarify the details of his order, find out the delivery time of the goods, the work schedule of the store he needs. When asking a question, the client receives an answer recorded using a speech-from-text generation system. At the same time, it is worth noting that the voice acting of the text will be as correct as possible in terms of grammar and phonetics - and as close as possible to living human speech, as far as technically possible.

This is an option that is in demand today in various niches. It allows the manager to transfer his knowledge and successful experience to managers in the shortest possible time, while solving the problem of low phone sales and reducing the time for employee training. This function: allows you to structure all information about the company's products and answer all customer questions as competently as possible; increase the conversion of each manager. Usually, the best experience of selling dialogues in the company is collected in the script. Sales techniques are also used: bypassing obstacles, handling objections, closing a deal, and others. By working with an effective script, managers sell better. improve the quality of advice to clients; train the employee as soon as possible. Usually employees find the best techniques in the process of work, collect them for themselves and become more effective over time - with scripts, an employee can effectively sell from the first days.